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Telephony Engineer

3Ci
Atlanta, GA Full Time
POSTED ON 4/23/2024

Job Details

3Ci islooking for someone who can quickly resolve issues on a user-based level. This role involves hardware support and essential training items. The ideal candidate will have a solid background in Unified Communications, be meticulous when applying changes and gathering information, and can thrive in a fast-paced environment. The ability to handle multiple requests from end users and leaders is vital.This position offers the opportunity to be part of a company-wide migration project from a Unified Communication system to Dialpad, a cutting-edge cloud SAS platform. To support this transition, we are seeking a Telephony Engineer to join our team on a temporary basis.

Requirements:
  • Cloud telephony experience (DialPad experience is ideal)
  • Experience with ServiceNow for ticketing
  • Strong customer service skills for supporting internal customers
  • Solid documentation skills
  • Familiarity with Mitel and DialPad systems

Responsibilities:
  • Documenting skills for writing knowledge base articles
  • Hands-on building out the platform
  • Working on tickets and resolving issues promptly
  • Verifying information via spreadsheets
  • Providing support with Mitel and DialPad systems

Salary.com Estimation for Telephony Engineer in Atlanta, GA
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