Help Desk Technician II

****DO NOT APPLY IF YOU DO NOT LIVE IN THE GREATER MILWAUKEE AREA AT THE TIME OF APPLICATION****

Are you a geek that just loves to help make technology work for people?

Do unresolved technical problems keep you up at night?

Do you race into the office early filled with excitement after coming up with a solution to a lingering technical issue?

If you answered, "Yes" to one of the above questions we wish you the best of luck. If you answered, "Hell Yeah!" to all three we want to hear from you.

3Fold IT is currently seeking a highly skilled Help Desk Technician II to add to our team. This is a growth position that we are hoping to fill as soon as possible. Candidates must live in the Greater Milwaukee Area to be considered. This position is based out of our Wauwatosa office, but does require travel to client sites as needed.

Candidates must have a minimum of 3 years of experience in a service desk role supporting end users in a Microsoft Windows environment both in person and remotely. Priority consideration will be given to those who have previous experience working in an MSP environment.

Minimum Technical Requirements

• 3 Years - Installing, configuring and troubleshooting Windows 10 and Windows 11 operating systems and applications.
• 3 Years - Installing, configuring and troubleshooting Microsoft Office 365 applications and services.
• 3 Years - Installing, configuring and troubleshooting PC desktops, laptops and mobile devices.
• 3 Years - Installing and troubleshooting network printers and scanners.

The Personality We Are Looking For

• First and foremost, CUSTOMER SERVICE. It’s in all caps for a reason. Our clients love us, it’s your responsibility to make sure they love you too!
• The ability to troubleshoot the most complex end user computing issues with little to no supervision. We have a strong technical team here, and can help when needed, but this role is for the person that has the technical aptitude and work ethic to come in and take full ownership of the “Desktop” side of the house.
• Be detail oriented in everything you do from documentation to time entries.
• Must be able to multi-task in high stress situations.
• Be passionate about what you do. Everyone at 3Fold IT is a career nerd. This isn’t a job for us, this is our life. Always be looking for ways to make yourself more valuable to the team. There is no other MSP in the Milwaukee area that can offer the professional or technical growth that we can!

Bonus Points

• Experience supporting multiple client environments in an MSP or I.T. Consulting role.
• Experience with Sophos, UniFi, Synology or 3CX Phone System
• Experience using an RMM tool to remotely monitor, manage and troubleshoot end points.

The Formalities

• Must possess a current Wisconsin Driver’s License.
• Must have reliable transportation and current car insurance.
• ****DO NOT APPLY IF YOU DO NOT LIVE IN THE GREATER MILWAUKEE AREA AT THE TIME OF APPLICATION****

Are you a geek that just loves to help make technology work for people?

Do unresolved technical problems keep you up at night?

Do you race into the office early filled with excitement after coming up with a solution to a lingering technical issue?

If you answered, "Yes" to one of the above questions we wish you the best of luck. If you answered, "Hell Yeah!" to all three we want to hear from you.

3Fold IT is currently seeking a highly skilled Technical Support Engineer to add to our team. This is a growth position that we are hoping to fill as soon as possible. Candidates must live in the Greater Milwaukee Area to be considered. This is a work from home position that does require travel to client sites as needed.

The ideal candidate will have a minimum of 3 years of experience in a service desk role supporting end users in a Microsoft Windows environment both in person and remotely. Priority consideration will be given to those who have previous experience working in an MSP environment.

Minimum Technical Requirements

• 3 Years - Installing, configuring and troubleshooting Windows 10 and Windows 11 operating systems and applications.
• 3 Years - Installing, configuring and troubleshooting Microsoft Office 365 applications and services.
• 3 Years - Installing, configuring and troubleshooting PC desktops, laptops and mobile devices.
• 3 Years - Installing and troubleshooting network printers and scanners.

The Personality We Are Looking For

• First and foremost, CUSTOMER SERVICE. It’s in all caps for a reason. Our clients love us, it’s your responsibility to make sure they love you too!
• The ability to troubleshoot the most complex end user computing issues with little to no supervision. We have a strong technical team here, and can help when needed, but this role is for the person that has the technical aptitude and work ethic to come in and take full ownership of the “Desktop” side of the house.
• Be detail oriented in everything you do from documentation to time entries.
• Must be able to multi-task in high stress situations.
• Be passionate about what you do. Everyone at 3Fold IT is a career nerd. This isn’t a job for us, this is our life. Always be looking for ways to make yourself more valuable to the team. There is no other MSP in the Milwaukee area that can offer the professional or technical growth that we can!

Bonus Points

• CompTIA A , Network certifications or equivalent.
• Experience supporting multiple client environments in an MSP or I.T. Consulting role.
• Experience with Sophos, UniFi, Synology or 3CX Phone System
• Experience using an RMM tool to remotely monitor, manage and troubleshoot end points.

The Formalities

• Must have a CompTIA A and Network certification or equivalent.
• Must possess a current Wisconsin Driver’s License.
• Must have reliable transportation and current car insurance.
• Must have a CompTIA A and Network certification or equivalent.
• Must pass a standard background check
• Must live in the greater Milwaukee area (Milwaukee, Waukesha, Washington or Ozaukee counties)

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• I.T. Help Desk: 3 years (Required)

License/Certification:

• CompTIA A (Required)
• CompTIA Network or Equivalent (CCNA, etc.) (Required)

Ability to Relocate:

• Milwaukee, WI 53222: Relocate before starting work (Required)

Work Location: In person