Clinical Secretary II

Job Responsibilities:

3HC Home Health and Hospice
Clinical Secretary II
**
Location: Clinton, NC

3*HC*’s Mission: To set and surpass Standards of Community based care to provide the right care, at the right place, at the right time throughout life’s journey.

3*HC*’s Vision: To enhance the lives of families in the communities we serve through innovative care delivered by an inspired team.

3*HC*’s Core Values: Compassion – provide genuine empathy, honesty, openness; Innovation – create customer solutions through transformative initiatives; and Excellence – maintain accountability to the highest standards through innovation.

3HC_ is the place to be!_ At 3*HC* we consider our employees to be a part of our family. We are committed to supporting the success of our employees and strive to show our appreciation for the value they bring to our company. We provide Home Health care, Hospice care, and Home care in 22 counties from the Triangle to the coast and have been in business for nearly 40 years. Serving over 10,000 patients each year, 3*HC* is proud to be recognized as one of the* Top 100 providers in the nation!*

We are seeking dedicated and compassionate individuals to join our growing family. We have an open Clinical Secretary position in your area. Apply today! Visit www.3HC.org/careers to learn more!

Benefits and Perks:

• Competitive Compensation

• RN Career Ladder

• Paid Training

• Flexible Schedule Options

• Paid Leave for Vacations, Sick Days, and Holidays

• Medical, Dental and Vision Insurance

• 401k with profit sharing/discretionary matching

• Short and Long-Term Disability Insurance

• Life Insurance

• Flexible Spending Accounts

• Tuition Reimbursement

• Wellness Program

• Travel Reimbursement

• Paid Volunteer Time Off

• Family Atmosphere

• Supportive Directors

• Free Coffee

Essential Job Functions are:

1. Creates positive experiences for internal and external customers that will meet their expectations. Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors.

2. Prints Interim orders daily for the Clinical Director/Assistant Clinical Director to review and mail to physicians for signature. Checks in returned and signed interim orders, plans of care, face-to-face 100% of the time and notifies the order specialist if applicable.

3. Processes and passes batches (including supplies) within 24 business hours 100% of time, making corrections and communicating to staff as directed by supervisor. Generate staff mileage through mileage advisor prior to each payroll.

4. Monitors and works the therapy utilization reports, admission statistic report, expiring certification reports, service reports and other correspondence as directed by supervisor. Maintains on-call calendar monthly.

5. Demonstrates proper telephone etiquette by answering phone properly in a friendly, courteous, professional and discreet manner with all callers.

6. Creates and maintains the Admission Packets for admitting staff in all programs, and keeps staff aware of any changes/updates.

7. Coordinates/triage calls received from patient/caregiver or other health care team members to the case manager or appropriate personnel promptly and effectively. Accurately fax lab results to appropriate parties within the next business day (infusion companies, MDs, CaseManagers, etc.)

8. Accurately orders supplies daily for patients by submitting diaper order monthly to appropriate corporate designee by requested date, maintaining supply inventory controls, including removal of expired supplies and products from ER closet, and prepare monthly inventory report by the 5th of the month and submit to supervisor and for VP of Clinical.

9. Maintains active and discharged records by accurately setting up files for new admits, filing documents per agency chart assembly format, maintain bereavement records for hospice for the 13 months in the file room, preparing all records for storage.

10. Responsible for the scheduling of professional/paraprofessional staff as needed: (a) accurately schedules using the McKesson auto scheduler/interactive scheduler so patients are seen as ordered to include fill-ins, (b) generates model, working calendars and service orders per policy, (c) assist in maintaining current information intoMcKesson scheduling/telephone systems, (d) facilitates as the gate keeper to communicate with Intake Insurance on authorization, (e) assist with notification to the physician per fax notification form of any missed nursing assistant visits at least weekly, and (f) coordinates SOC visits with Intake, Marketing, patients, caregivers, and professional staff.

11. Assist with the training of the Clinical Secretary I under the direction of the IT Clinical Information Analyst. Provides troubleshooting technical support to the Director of Clinical Services/Assistant Clinical Director and/or visiting staff with minimal assistance from the Information Technology Department.

Job Qualifications:

High School Diploma or equivalence required.

Associates Degree in Business Administration, or related field preferred.

At least one-year experience in healthcare administration preferred.

Working knowledge of current software relating to position.

Ability to work independently.

Working knowledge of medical terminology.

Vaccination against COVID-19 is mandatory at our organization unless you are approved for an accommodation due to a religious objection or ADA covered medical condition. The organization will also review medical recommendations for a delay in vaccination or for other contraindications to vaccination.

Job Type: Full-time