IT Help Desk Technician

Job Responsibilities:
Location: Corporate Office: Goldsboro, NC **Not Remote**
3*HC*’s Mission: To set and surpass Standards of Community based care to provide the right care, at the right place, at the right time throughout life’s journey.
3*HC*’s Vision: To enhance the lives of families in the communities we serve through innovative care delivered by an inspired team.
3*HC*’s Core Values: Compassion – provide genuine empathy, honesty, openness; Innovation – create customer solutions through transformative initiatives; and Excellence – maintain accountability to the highest standards through innovation.
3*HC*_ is the place to be!_ At 3*HC* we consider our employees to be a part of our family. We are committed to supporting the success of our employees and strive to show our appreciation for the value they bring to our company. We provide Home Health care, Hospice care, and Home care in 22 counties from the Triangle to the coast and have been in business for nearly 40 years. Serving over 10,000 patients each year, 3*HC* is proud to be recognized as one of the Top 100 providers in the nation!
Benefits and Perks:

• Competitive Compensation
• Paid Training
• Flexible Schedule Options
• Paid Leave for Vacations, Sick Days, and Holidays
• Medical, Dental and Vision Insurance
• 401k with profit sharing/discretionary matching
• Short and Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• Wellness Program
• Travel Reimbursement
• Paid Volunteer Time Off
• Family Atmosphere
• Supportive Directors
• Free Coffee

These Essential Functions are "consistently met" when the employee: Abides by and supports 3HC's Compliance Program and Code of Ethics. 3HC's Compliance motto is "Compliance for all and all for Compliance". It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role. Responsible to: Senior Systems Administrator Works closely with IT staff, end-users, and management. The IT Help Desk Technician is responsible for maintaining the user accounts, workstations and laptops encompassing all offices in the agency.1. Abides by and supports 3HC's Compliance Program and Code of Ethics. 3HC's Compliance motto is "Compliance for all and all for Compliance". It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role.2. Creates positive experiences for internal and external customers that will meet their expectations. (External customers include our patients, families, referral sources, vendors, the community, etc. Internal customers are the people within the agency with whom you work.) Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors.3. Responsible for maintaining the user accounts, workstations, and laptops: (a) sets-up accounts, directories, mappings, network applications and instructs users on proper use of the network, (b) configures, installs, and maintains all new hardware (as assigned by Sr Systems Administrator) purchased by the agency, (c) provides user support for all hardware/software problems, (d) provides user support for application software and the selected operational software system, (e) makes recommendations to supervisor for repairs to equipment, which must be performed out of house, (f) exercises patience, good judgment, and diplomatic skills in working with users, staff, and management (g) keeps the informational technology staff properly informed on workstations/laptop changes or upgrades, (h) responsible for the training of agency staff on the use of the laptops, and (i) works collaboratively with Education Support to coordinate education of all end users.4. Works with Sr Systems administrator to maintain up-to-date inventories of all hardware and software licenses indicating identification numbers, location, configuration, etc.5. Works with the Sr System Administrator and Sr Director of Information Systems to develop long range plans which will maintain the agency's ability to meet its objectives and keep the Information Technology department at a high level of professional performance.6. Assist the Information Technology staff with the ongoing organization of office area and server room.7. Responsible for distribution of mobile devices and management of MDM solution along with any external contract vendor (if under contract) This includes following change management with HIPAA risk assessment of all Apps to ensure compliance before distribution. All Apps must be approved by Sr Director of Information Systems prior to distribution. Responsible for mobile device line management.8. Works closely with Sr Systems Administrator and IT contractors to ensure all 3HC systems meet HIPAA security standards.9. Works with external communications vendor to ensure 3HC phone communications are configured properly to meet all use case needs and maintain optimal operational “up-time” goals.10. Rotates IT on-call as scheduled by Sr Systems Administrator. Performs duties and documents on timecard per agency policy in relation to on-call functions.10. Demonstrates an interest in personal and professional growth: (a) attends and participates in workshops, mandatory in-services, seminars, and webcasts to keep abreast of current changes in rules, regulations, relating to job functions; and (b) does individual reading and research.11. Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment.12 . Adheres to 3HC's Personnel Policy and performs other duties as assigned by supervisor. Policy and performs other duties as assigned by supervisor. Job Qualifications: QUALIFICATIONS

:

• A /Microsoft certification or an Associates Degree in and IT related field

• SharePoint and MS 365 experience preferred

• Minimum of two years experience in customer service

• Wide knowledge of PC hardware, and Microsoft software

Vaccination against COVID-19 is mandatory at our organization unless you are approved for an accommodation due to a religious objection or ADA covered medical condition. The organization will also review medical recommendations for a delay in vaccination or for other contraindications to vaccination.

Location: 2502 Wayne Memorial Dr, Goldsboro, NC 27534, USA

Job Type: Full-time

Schedule:

• 8 hour shift
• On call

Work Location: One location