Advanced Client Solutions Specialist

3TG Staffing Solutions  

Who Are We?  

We are a 100% women-owned business comprised of an encouraging, supportive, and diverse team who works to provide solutions and qualified staff for our clients. We maintain a high level of communication and function as a cohesive, collaborative team. If we sound like a good fit for you, we would love to hear from you!  

What do we do?  

We help experienced talent regain employment. Our recruiting, training and staffing process ensures effective strategy, efficient planning, and timely execution. We specialize in top-quality direct-hire, temp-to-hire, and strategy consulting services virtually and on-site. 3TG specializes in business operations positions from entry-level to upper-level management in various industries.  

3TG Staffing Solutions is looking for an Advanced Client Solutions Specialist to join our team. As an Advanced Client Solutions Specialists, you will interact with clients over the phone leveraging multiple computer-based systems.

Qualifications

Required Qualifications

• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and showing empathy
• Is curious, has a growth mindset, and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers
• Experience in financial services
• Experience in sales, cross-selling, upselling, or referring products
• Experience working in an inbound or outbound contact center (phone, chat, and or video) Experience working as a Personal Banker managing high client volume

What are the 4 non-negotiable requirements of this position?

Excellent Communication

Customer Service Skills

Commitment to the company

Consistency in work ethic

Willing to work 2nd shift

Open to coaching

Can commute to zip code 76155

Shift (includes shift differential pay)

Tuesday - Saturday 12:00pm - 9:00pm - Saturday 10 am- 7pm 

or

Tuesday - Saturday 11:30am -8:30pm - Saturday 10 am- 7pm 

or

Sunday - Thursday 12:00pm-9pm - Sunday 9:30am-6:30pm