What are the responsibilities and job description for the Salon Receptionist position at 4:59 Barberlounge?
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us about our beauty services.
Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person, scheduling appointments and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credits) and issue receipts
- Offer beverages to clients
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services, promotions and discounts
- Cross-sell services and products when appropriate
- Promote services, products, promotions and discounts on social media
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
Requirements and Skills
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Excellent organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Referral program
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
Experience:
- salon receptionist: 1 year (Preferred)
- Salon software: 1 year (Preferred)
- Customer service: 1 year (Required)
- front desk receptionist: 1 year (Required)
Work Location: In person
Salary : $14 - $20