Job Posting for HR Call Center Representative at 4 Corner Resources
4 Corner Resources has an immediate remote opening for an HR Call Center Representative based in Orlando, FL.
This is an excellent foot in the door opportunity to join one of Florida’s biggest names in healthcare!
Must reside in the Orlando area.
HR Contact Center Representative Position Overview: This individual will be responsible for managing companywide communication and handling internal HR conflict by providing resolutions.
Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
Works with hospital Human Resource departments to analyze and resolve inquiries, system issues and Human Resource process issues
Point of contact for all Hospital Human Resource departments and vendors related to HR Administration regarding verification of employment, concerns, etc.
Demonstrates patience and ability to remain calm under stressful situations
Provides working knowledge support for Human Resource operations, PeopleSoft, and other non-system related issues with minimal hand-offs and escalations
Opens cases, logs calls into a computerized call tracking system, and owns cases through resolution
Teaches and guides employees through all required steps to create a new position and or requisition
Guides and troubleshoots employees and managers in navigating through Employee Self-Service (ESS)/Manager Self-Service (Client) functionality
Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information
Uses experience and functional knowledge in multiple HR disciplines to decipher what employees are asking for in order to appropriately assist or route employee to the right level 2 specialist
Escalates and follows through on cross-functional issues properly and in a timely manner
HR Contact Center Representative Experience:
Experience in the healthcare industry preferred
Experience in Shared Services Human Resources (Payroll, Benefits, Time & Attendance, Talent Acquisition, HRIS) services organization preferred
HR Contact Center Representative Technical Skills:
Web navigational & computer skills required
Knowledge of Human Capital Management and/or Customer Relationship Management software preferred
Proficiency in Microsoft Office (Excel, Word, Outlook) preferred
Proficiency in PeopleSoft strongly preferred
Ability to type 50 words per minute with excellent spelling, punctuation, grammar, and oral and written communications
HR Call Center Representative Qualifications:
4 years of experience in a Customer Service Call Center or Human Resources setting
Bachelor's degree with 2 years related experience OR…
Associates degree with 5 years related experience
HR Call Center Representative Pay:
$17.00/hr
HR Call Center Representative Hours:
Monday – Friday, Daytime Hours
HR Call Center Representative Benefits & Perks:
Opportunity for growth with a large respectable client
Schedule: Monday – Friday, Daytime Hours
Future opportunities within the HR field
Opportunity to work remotely - Must be in the Orlando, FL area
Hourly Wage Estimation for HR Call Center Representative in Altamonte Springs, FL
$20.92 to $28.03
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