Dispatcher

4 Seasons Heating & Air is North Atlanta's #1 Full-Service HVAC Company. Since 1973, we have been providing our customers with the Healthiest, Safest, Most Comfortable & Energy-Efficient home possible. We provide on-time service, replacements and repairs completed correctly the first time with courtesy, convenience, cleanliness, competence and integrity. We are currently seeking a Dispatcher for Service Technicians to add to our expanding business.

POSITION SUMMARY:

This position is responsible for organizing service calls to assure HVAC Technicians are sent to a variety of locations in a timely manner, making certain all customer commitments are met. This individual is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Seeking candidates with dispatching experience, knowledgeable, organized, and efficient on time, self-starter and looking to grow within a stable company and work environment.

PRIMARY RESPONSIBILITIES:

• Dispatch calls utilizing company's dispatching software to assure maximum production per labor hour.

• Determine and dispatch appropriate service technician, based on technician skill level, nature of problem, location of problem and location of personnel, to ensure efficient resolution of problems while building and maintaining customer confidence and satisfaction.

• Effectively communicate schedule to customer and maintain communications as required.

• Inform service manager of work progress, customer issues, technician issues, material requirements and any other matter requiring his attention.

• Advise service manager of customer complaints and assist to expedite resolution to maintain customer relationships.

• Communicate resolution to customer when necessary.

• Manages service agreements and ensures that all service agreements are completed during the appropriate time period.

• Accurately and efficiently process all paperwork and ensure that all money is collected or customer is billed.

• Prepare paperwork for all manufacture warranty parts.

• Forecast workload for 2-3 days out.

• Contact customer for scheduling with a “Parts Pending” status as parts are received.

• Update customer files as information is received from installation.

• Maintain customer history files in database.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• 2 to 5 years of verifiable Customer Service/Dispatching experience.

• Proven ability to dispatch vehicles and resources in an effective, productive manner.

• Computer literate with MS Office Experience including good Excel and Outlook skills.

• Must be a self-starter with initiative.

• Highly organized and detail oriented.

• Able to process paperwork quickly and accurately.

• Excellent verbal and written communication skills.

• Must be flexible in order to adapt to changing business and client situations/environments.

Starting Pay: $13-$15 per/hr

Additional Compensation and Benefits:

· Affordable Medical, Dental and Vision plans

· 401K with 3% company match

· Short- and Long-Term Disability plans

· Accident & Critical Illness Insurance available

· 20K Life Insurance Policy free

· Additional life insurance available

· 6 Paid Holidays each year

· Paid Time Off earn up to 3 weeks

4 Seasons Heating & Air is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen according to local laws and regulations?

Experience:

• Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple Locations