Customer Service Representative
Job Posting for Customer Service Representative at 401 Linen Services LLC
Job Summary:
We are seeking a highly motivated and experienced Customer Service Coordinator to join our team. As a Customer Service Representative you will be responsible for ensuring that our customers receive exceptional service and support. The ideal candidate will have excellent communication abilities, and a passion for delivering outstanding customer experiences.
Duties:
- Enter customer orders into the computer. Generate invoicing for route representatives. Order inventory when needed.
- Coordinate with route drivers for special deliveries/pickup
- Coordinate with accounts receivable for billing questions
- Handle escalated customer inquiries or complaints, resolving issues in a timely and satisfactory manner
- Collaborate with team members who are putting together orders
- Stay up-to-date with industry trends and best practices in customer service
Experience:
- Proven experience in a customer service role
- Experience with Alliant Systems a plus but not necessary
- Excellent communication skills, both verbal and written
- Proficiency in data entry and analysis
- Demonstrated ability to handle difficult customer situations with professionalism and empathy
- Knowledge of phone etiquette and upselling techniques
We offer competitive compensation packages including benefits such as medical insurance, paid time off, and opportunity for a commission for sales. If you are passionate about delivering exceptional customer service and have the skills required for this position, we would love to hear from you.
Job Type: Full-time
Pay: $32,000.00 - $40,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
Experience level:
- 2 years
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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