Insurance Coordinator

Practice Description

Job Description

We are a state-of-the-art orthodontic practice that prides itself on clinical excellence while providing an exceptional patient experience. Our team is comprised of individuals who are self-starters, empathetic, energetic, and truly understand how to “wow” a patient. We build strong relationships with our patients, our communities, and each other – one smile at a time.

Role: Insurance Coordinator 

Job Type: Non-exempt

Reports To: Doctor & Practice Manager

Pay Range: $20.00 - $22.00 

Description:

The Insurance Coordinator plays a vital role in ensuring each patient receives excellent treatment and has a clear understanding of their financial responsibility while receiving treatment! Their primary responsibilities are verifying each patient’s dental insurance, managing all insurance claims for the office, and collecting payment for all treatments.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Verify insurance for each patient
• Serve as the point of contact for all things insurance related and manage a strong working relationship with all insurance vendors
• Following up on outstanding insurance claims and ensuring collection on our unpaid claims
• Educate patients on insurance billing and create clarity around payment plans, etc.
• Support the front office team in ensuring a white glove patient experience 

Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Essential Job Function:

• Communicates effectively and respectfully to patients, Doctor and team 
• Must have strong organizational skills and ability to multitask 
• Ability to demonstrate reliability and responsiveness to patients and team 
• General knowledge and understanding of insurance and administrative duties  
• Displays strong interpersonal skills and has a customer service mindset 

Minimum Requirements:

• High School Diploma or GED
• Strong organizational skills 
• Flexible Schedule

Preferred Requirements:

• 1 years experience verifying insurance

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking for much of the day
• Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations)
• Bending and reaching

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).