What are the responsibilities and job description for the Dispensary Floor Supervisor position at 4Front?
4Front Ventures (CSE: FFNT / OTCQX: FFNTF) is a fast-moving national cannabis grower, distributor, and retailer headquartered in Phoenix, Arizona with active operations in Massachusetts, Michigan, Illinois, Washington, and California. Focusing on Excellence, People, Integrity, and Courage, 4Front Ventures is building a responsible and people-focused company that consistently produces high-quality products, ensures access to cannabis through top service and affordable brands, and provides value through job creation and community engagement. From plant genetics to the cannabis retail experience under the Mission Dispensary brand, 4Front's team applies expertise across the entire cannabis value chain.
- Retail
- Full Time, Non-Exempt
- Mission Dispensary | 8554 S Commercial Ave, Chicago, IL, 60617
- Open availability for scheduling required; nights, holidays, weekends
- $21.00- $23.00 per hour
- The Floor Shift Supervisor is responsible for ensuring excellence in customer care and supporting Retail colleagues in daily tasks. The Floor Shift Supervisor oversees patient reception, patient consultations, sales, and overall dispensary operations in partnership with Leadership. The Floor Shift Supervisor addresses patient and customer concerns when necessary; coordinates with the Inventory Manager to track and fulfill product and cash drawer needs; and assists in compliance with all applicable state and local statutes, rules and regulations.
- Oversee and provide warm reception for all staff, visitors and incoming patients, including but not limited to registering new patients, and conducting new patient orientations
- Coordinate the movement of patient/ customer traffic throughout the dispensary
- Ensure adherence to patient confidentiality guidelines; conduct initial and ongoing employee training on the guidelines
- Ensure patient records are complete, accurate and up-to-date and that patient data is accessible to state and local authorities per all applicable regulations
- Ensure excellent care for all patients and recreational customers
- Maintain the overall appearance, organization and cleanliness of the departments, including the service counters and public areas
- Address and resolve patient issues, communicating with sensitivity and respect at all times
- Ensure departmental and dispensary compliance with organizational standard operating procedures (SOPs), and all applicable state and local statutes, rules and regulations
- Authorize discounts and other specialized transactions in sales receipts
- Facilitate the exchange of cash register drawers and monitor daily patient and sales reports
- Communicate regularly with the Floor Manager, General Manager and Inventory Manager about product trends, characteristics and patient feedback
- Ensure adherence to hygiene and sanitation policies by all staff members
- Lead daily pre-opening meetings
- Direct opening and closing procedures
- Perform other duties as assigned
- Supervisor Experience, 1 years
- Retail Experience, 2 years
- Excellent Communication Skills
- Advanced Math and Computer Skills
- Prior Cannabis Industry Experience (preferred)
- Ability to Lift 50 Pounds Unassisted
- Active and Valid Government Issued Photo iIentification
- 21 years of age or older
- High School Diploma or GED
- Ability to obtain and maintain Dispensing Organization Agent Identification Card (obtained upon hire) in accordance with State law.
- Employee Discount
- Health, Vision, Dental Benefits Day One of Employment
- PTO Accrual
- Floating Holidays
- Parental/Maternity Leave
- Employee Assistance Program
- Career Development
- Advancement Opportunities
- 401K
- Work involves physical exertion such as bending, lifting (up to 50 pounds), kneeling, squatting, pivoting, and carrying items/ product on a regular basis. Employees will be required to stand for extended periods and may need to climb ladders or operate equipment. The warehouse/ facility environment may be subject to hot and cold temperatures, and ventilation may not be available in all areas. The warehouse/ facility environment may be subject to elevated noise volumes due to equipment, machinery, and the movement of goods. The warehouse/ facility may be subject to dirt, dust, cleaning solutions, chemicals, and debris from the handling of goods. The warehouse/ facility may have safety hazards such as slippery floors, moving equipment, and the presence of hazardous materials. You will need to follow safety protocols and wear appropriate protective equipment.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
***4Front Ventures is an Equal Opportunity Employer
Salary : $21 - $23
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