Shift lead

POSITION SUMMARY :

Make sure to apply with all the requested information, as laid out in the job overview below.

In order to accomplish this mission, we have an opening at our 5.11 Tactical Retail Store at : 311 W Esplanade Dr Ste. 19, Oxnard, CA 93036.

We are seeking an exceptional, service-minded, part-time retail Shift Supervisor to be part of our team. This role will be responsible for delivering an exceptional 5.

11 brand experience, building and maintaining customer relationships while achieving store sales goals.

RESPONSIBILITIES :

• Directs and models 5.11’s Values, Mission, and Service standards providing an elevated customer experience
• Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies
• Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards
• Ensures all alterations and embellishments are executed according to department specs
• Models an efficient and satisfying cash-wrap experience
• Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience.
• With the direction of the Store Manager, monitors and follows up on sales goals, sales plans, and sales budgets to optimize profit
• Assists with reductions, price changes, and transfers
• Unloads delivery truck, receives, opens, and unpacks merchandise and labels merchandise with security tags
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Has working knowledge and oversees the use of all Company systems in-store

BUILD CUSTOMER RELATIONSHIPS

• Creates an environment that maintains a 100% focus on the customer
• Models selling behaviors to build customer relationships and brand loyalty
• Models and supports the use of store tools and systems to nurture customer relationships

ACHIEVE RESULTS

• Accountable for store and individual sales goals
• Helps attract, recruit, hire and train high-caliber leadership service specialists
• Helps assess the team’s performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issues
• Writes and flexes store labor schedule
• Protects the assets of the store through the implementation of loss prevention practices

QUALIFICATIONS :

To perform the job successfully, an individual should have the following credentials :

• Bachelor’s or Associate’s Degree and / or 2-4 years of retail experience apparel preferred
• Previous retail management or supervisory experience
• Proven ability to provide a superior customer experience and drive customer loyalty
• Proven ability to assess talent and manage performance
• Proven business acumen with strategic and analytical skills
• Ability to effectively communicate with all levels of an organization
• Schedule flexibility to include evenings and weekends
• Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
• While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
• Must occasionally lift and / or move up to 15 pounds
• Ability to use a POS system

Pay Range : $16.48 - $19 per hour

• 5.11 Tactical offers a best-in-class benefits program including : medical, dental, and vision insurance; a 401(k) program with an employer match;
• employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including : Hospital Indemnity / Accident insurance;
• Flexible Spending Account / Health Saving Account; Employee Assistance Program; Paid Time Off / Paid Holidays / Sick Time;

Casual Dress Code; and Employee Discounts.

If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*

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Last updated : 2024-10-13

Salary : $16 - $19