What are the responsibilities and job description for the Shift lead position at 5.11, Inc.?
We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions.
5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world.
Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.
At our Operations Center in Manteca, CA and Global Innovation Center in Costa Mesa, CA, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights.
The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, women’s tactical, fitness and industrial professionals.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
POSITION SUMMARY :
We have an exciting opportunity as a Shift Lead at our Retail store located at 19075 Interstate 45 S, Suite 113B, Shenandoah, TX 77385 .
The Shift Lead will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.
RESPONSIBILITIES :
DELIVER OVERALL BRAND EXPERIENCE
- Directs and models 5.11’s Values, Mission and Service standards providing an elevated customer experience.
- Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategies.
- Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards.
- Ensures all alterations and embellishments are executed according to department specs.
- Models an efficient and satisfying cash-wrap experience.
- Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience.
- With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit.
- Assists with reductions, price changes, and transfers.
- Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags.
- Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.
- Has working knowledge and oversees use of all Company systems in store.
BUILD CUSTOMER RELATIONSHIPS
- Creates an environment that maintains a 100% focus on the customer.
- Models selling behaviors to build customer relationships and brand loyalty.
- Models and supports use of store tools and systems to nurture customer relationships.
ACHIEVE RESULTS
- Accountable for store and individual sales goals.
- Helps to attract, recruit, hire and train high-caliber leadership service specialists.
- Assesses team’s performance and provides feedback using both informal and formal methods; ensures all team members are working together to create a positive environment and resolves issues.
- Writes and flexes store labor schedule.
- Protects the assets of the store through implementation of loss prevention practices.
QUALIFICATIONS :
To perform the job successfully, an individual should have the following credentials :
- Bachelor’s or Associate’s Degree and / or 2-4 years of retail experience apparel preferred.
- Previous retail management or supervisory experience.
- Proven ability to assess talent and manage performance.
- Proven business acumen with strategic and analytical skills.
- Ability to effectively communicate with all levels of an organization.
- Schedule flexibility to include evenings and weekends.
- Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
- While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
- Must occasionally lift and / or move up to 15 pounds.
- Ability to use a POS system.
5.11’s practice is to hire at 18 years of age and older only.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
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Last updated : 2024-09-29