Customer Engagement Specialist

We are seeking a passionate and customer-focused Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a vital role in driving sales, providing exceptional customer service, executing product launches, and fostering customer engagement. Working face-to-face with our customers, your strong communication skills, sales acumen, and ability to build relationships will contribute to the overall success of our organization.

Responsibilities:

• Actively engage with customers, identify their needs, and provide personalized product recommendations.
• Utilize effective sales techniques to drive product awareness, encourage trial, and convert customer interest into sales.
• Meet or exceed individual sales targets by effectively showcasing the features, benefits, and value of our products.
• Provide excellent customer service, ensuring a positive and memorable experience for every customer.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving for satisfactory resolutions.
• Build strong customer relationships, fostering loyalty and repeat business.
• Collaborate with the marketing and product teams to plan and execute successful product launches.
• Stay updated on product knowledge, features, and benefits to effectively communicate and generate excitement during launches.
• Assist in organizing launch events and promotional activities to create buzz and drive customer engagement.
• Engage proactively with customers to create a welcoming and interactive environment.
• Build rapport and establish strong relationships with customers to understand their preferences and needs.
• Initiate conversations, offer product knowledge, and actively seek opportunities to enhance customer engagement.
• Identify opportunities to upsell or cross-sell additional products or services based on customer needs and preferences.
• Effectively communicate the value and benefits of relevant products to maximize sales opportunities.
• Conduct product demonstrations to showcase features, benefits, and functionality.
• Provide hands-on experiences to customers, highlighting the unique selling points of our products.
• Explain technical details in an easy-to-understand manner, addressing customer questions and concerns.

Requirements:

• High school diploma or equivalent (Bachelor's degree in a related field preferred).
• Proven experience in a customer-facing role, preferably in sales or customer service.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers.
• Strong sales and negotiation skills, with a results-oriented mindset.
• Passion for delivering exceptional customer experiences and exceeding customer expectations.
• Knowledge of sales techniques and customer service principles.
• Familiarity with product launches and promotional activities.
• Ability to work in a fast-paced, team-oriented environment.
• Flexibility to work weekends, holidays, and extended hours as needed.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Newburgh, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have full time availability, including one weekend day?
• Can you travel up to 35 miles?

Work Location: In person

Salary : $40,000 - $50,000