Senior Auto Claims Advisor- Remote

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.

S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.

As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.

We are actively hiring for a Senior Auto Claims Adjuster Join us and support CSAA IG in achieving our goals.

Your Role :

As a Senior Auto Claims Advisor, your responsibilities include handling complex non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision.

You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

Your work :

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 14-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8 : 00am-5 : 00pm Pacific Time.
• Training starts on 04 / 22 / 2024.

Required Experience, Education and Skills

• High School Diploma / GED or 2 years’ experience in a customer facing virtual environment leveraging internet, phone and chat features required.
• 2 years of adjusting complex auto claims experience required.
• May require Adjusters and appraiser license as required by state.

What would make us excited about you?

• Empathy, Adaptability, Time Management, Organization.
• Bachelor Degree, Property and Casualty industry experience.
• Internal CSAA or similar outside auto physical damage training and / or I-Car preferred.
• 2 years of customer service experience in a fast-paced setting.
• Flexibility to work any shift during the operating hours of 5 : 30 a.m. to 7 p.m. PST, which may include evenings and / or weekends.
• Capability to train and perform the job in a remote setting as required.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Insurance experience a plus.
• If working in a remote setting, capability to meet our work from home requirements.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters : helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet.

Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!