What are the responsibilities and job description for the Field Service Administrative Assistant II position at 609 Main?
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.
Job Summary:
Work under general supervision, performing various clerical duties that require a thorough understanding of organization, department, and the plant process and procedures.
Responsibilities:
- Basic knowledge of the SharePoint and the Oracle ERP Systems
- Perform general office operation tasks and processes as required. (i.e. telephone, fax, email, correspondence, systems)
- Responsible for completing a variety of routine tasks for approval by supervisor, post data to records and logs, and maintain established files.
- Assist Field Service employees with information as required to generate reports, etc.
- Pays attention to accuracy, timeliness, reliability, adaptability, and responsiveness.
- Complete special administrative projects as assigned by supervisors or management staff.
- Must be efficient with MS Office Suite (Excel, Outlook, Word, PowerPoint)
- Respond to routine inquiries from telephone callers and visitors, redirecting calls or providing routine information requiring a detailed knowledge of department/section functions.
- Process Field Service employee's reports, expenses and timesheets into Oracle ERP & SharePoint Systems.
- Reconcile all necessary service documents from Field Service centers in order to accurately process and bill customer orders.
- Strong communicator, keeping everyone informed as to the status of his or her orders.
- Experience with processing Billings to include Credit / Debits Memos
- Must be able to effectively and efficiently consolidate and maintain order documentation within the ERP/SharePoint system.
- Provides direction on reporting and unique billing situations, in consultation with Manager and Accounting staff.
- Must be able to effectively review all final documents to ensure they are signed off and approved prior to billing / invoicing the customer.
- Additional functions and requirements may be assigned by supervisors and or manager as deemed appropriate.
- Perform general office operation tasks and processes as required. (i.e. telephone, fax, email, correspondence, systems)
- Responsible for completing a variety of routine tasks for approval by supervisor, post data to records and logs, and maintain established files.
- Assist Field Service employees with information as required to generate reports, etc.
- Pays attention to accuracy, timeliness, reliability, adaptability, and responsiveness.
- Complete special administrative projects as assigned by supervisors or management staff.
- Must be efficient with MS Office Suite (Excel, Outlook, Word, PowerPoint)
- Respond to routine inquiries from telephone callers and visitors, redirecting calls or providing routine information requiring a detailed knowledge of department/section functions.
- Process Field Service employee's reports, expenses and timesheets into Oracle ERP & SharePoint Systems.
- Reconcile all necessary service documents from Field Service centers in order to accurately process and bill customer orders.
- Strong communicator, keeping everyone informed as to the status of his or her orders.
- Experience with processing Billings to include Credit / Debits Memos
- Must be able to effectively and efficiently consolidate and maintain order documentation within the ERP/SharePoint system.
- Provides direction on reporting and unique billing situations, in consultation with Manager and Accounting staff.
- Must be able to effectively review all final documents to ensure they are signed off and approved prior to billing / invoicing the customer.
- Additional functions and requirements may be assigned by supervisors and or manager as deemed appropriate.
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