Professional Services Consultant

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for. Job Description: Position Overview Parsons is seeking to hire a qualified Professional Services Consultant. This position is a key member of the SigmaFlow Professional Services team responsible for implementations and improving the experience of SigmaFlow’s customer base. The core responsibility as a professional services team member is to interface and work directly with customers on their project implementations of the SigmaFlow solution. Under general supervision, participates in design, development, test planning, implementation, and maintenance of a variety of customer implementations. The incumbent at this level is competent in using standard systems analysis techniques and applications. May be assigned to a small project where the role is to recommend the most efficient and economical means to meet the user’s goals and objectives. What You'll Be Doing: Interface with the SigmaFlow clients, participating in project plans, solution configuration, orientations, requirement gathering, and taking the solution into the production environment. Work on developing specification documents for the client’s regulatory requirements. Configure custom workflows, data libraries, and reports in the SigmaFlow platform. Test configuration against specification documents and test cases to ensure high quality. Provide first-tier support to clients including answering questions, troubleshooting and analyzing problems, and forming solutions. Work with customer’s administrators and IT department during configuration and implementations. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Utilize JIRA and Smartsheet to support multiple projects and customers during design and implementation. Work with the SigmaFlow Support team to respond to address support tickets from customers. Support the SigmaFlow sales team with demos that could require some custom configurations. What Required Skills You'll Bring: Bachelor's degree in Computer Science, Engineering, Business, or related discipline 0-2 years experience or a similar role Previous experience with SQL Able to prioritize, manage, and deliver assigned tasks on a timely manner. Very good problem solving and analytical skills. Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). Ability to write moderately complex documents (may include emails, memos, procedures, presentations). Communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e., clients, vendors). What Desired Skills You'll Bring: Knowledge of project management tools (i.e., JIRA and Smartsheet). Desired intermediate to advanced SQL proficiency Minimum Clearance Required to Start: Not Applicable/None This position is part of our Critical Infrastructure team. For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities. Salary Range: $52,700.00 - $92,200.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates. Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ . We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.