Technical Support Team Leader

Job Description Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Parameta Solutions Parameta Solutions is a leading global provider of OTC market data. From pre to post trade, our solutions help clients manage complex markets more effectively. Matching buyers and sellers, we create liquidity and price discovery in these markets and provide insight and context to our clients. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers as well as risk and compliance managers and academic institutions. Role Responsibilities: Managing a team of Analysts, including shift, holiday and overtime scheduling Ensuring that TPI’s systems run consistently and reliably on a minute by minute basis Ensuring that all changes are supported with testing documentation prior to deployment In co-operation with the Release Manager, deploying new software/systems Ensuring that the team have adequate support documentation for their role At all times pro-actively considering the risk to the operation due to lack of resource (computer or human) before any changes are undertaken Supporting Real-Time Data/Data Flow Supporting applications running on Linux and Windows environments Liaising with customers to resolve data/systems problems Liaising with other support teams around the world Any other tasks designated by the Global Market Data Platform manger or the CIO of TPI. Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements) Complete any mandatory training by the required deadlines. Act with integrity and due skill, care and diligence in carrying out your duties Supervisory Duties Management and supervision of the local real time support team Establish an environment that promotes respect for individuals and adheres to the policies and guidelines of the Company. Provide leadership, direction, advice and guidance to the team, thus maintaining high levels of integrity, motivation and morale. Maintain staff competence by ensuring that staff skills or knowledge gaps are met with appropriate training and development as required in order to perform their roles to their maximum capability and fulfil their potential. As appropriate, initiate actions to further improve you own and the team’s skills and performance. Ensure all staff who report to you are aware of how to escalate any issues which may arise. Company Statement: The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference. It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work. TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work. TP ICAP is also committed to ensuring that the backgrounds, beliefs and cultures of all its employees are respected and to ensuring that the working environment is free from discrimination, harassment, bullying or any other conduct which causes an employee’s suffering. The Group also is committed to encouraging diversity amongst its current workforce and candidates. $165,000k-$175,000k #PARAMETA #LI-Hybrid Location USA - 200 Vesey Street - New York, NY Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.

Salary : $165,000 - $175,000