Director, Communications - Internal & Operations

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

Are you a proven communications leader with a passion for people, strategy, and great results? 7-Eleven Corporate Communications is looking for a strategic communications leader to oversee the best-in-class Internal and Operations Communications teams in producing dynamic content that inspires, engages and educates internal audiences.

As the Director of Internal and Operations Communications, you’ll take the lead on building a strategy that “activates awesome”, grows the business and energizes colleagues. You and the team will drive messaging and culture across our proud banner of brands to support corporate employees, Operations and Field teams, and Franchisees. You’ll guide an award-winning, powerhouse group of communications professionals to bring our corporate strategy to life through creative, fun and inspiring ways of working and thinking.

Take your career to Eleven! Join us in this next chapter of our business, helping us amplify the iconic 7-Eleven brand and enterprise narrative with compelling, engaging, and best-in-class communications strategy and execution.

KEY DUTIES AND RESPONSIBILITIES:

• Lead work that makes an impact. From company culture and digital transformation to product launches and marketing programming support, you’ll make all the difference in how we effectively communicate to internal audiences including employees, Franchisees and stores.
• Make your mark: support a compelling long-term strategy for the 7-Eleven internal and operations communications functions.
• Strategize with senior leaders in Franchising and Operations Services to provide counsel and communications support to executive leadership, develop store-facing strategies and timely communications that reinforce store partnership in real time through continuous improvement.
• Guide best-in-class internal communications to corporate Store Support Centers and Store/Franchisees, as well as channel management for My7Hub (intranet), digital screens and direction to Video and Photography teams.
• Partner across departments to amplify key initiatives, create impactful messaging with tailored content to best reach our individual audience segments.
• Create persuasive storytelling campaigns and activations that inspire and engage internal audiences.
• Lead with a data-driven and outcomes-focused mindset to maximize effectiveness and output of team against corporate priorities.

 EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4-year degree (public relations, communications, journalism, or business preferred)

YEARS OF RELEVANT WORK EXPERIENCE: 15 years

YEARS OF MANAGEMENT EXPERIENCE: 5 years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• 15 years of corporate communications experience
• Proven leadership experience with an ability to manage an internal team as well as external agencies and contractors
• Strategic understanding of current and emerging communication needs, channel management, planning and utilization in corporate environment
• Previous QSR, Retail or Franchisee experience a plus

 #LI-DB1