What are the responsibilities and job description for the Collection Manager position at 8fig?
We’re 8fig, a team on a mission to provide tailor-made growth capital for eCommerce sellers. Our online solution enables fast-growing online sellers to reach 5x revenue growth year over year, get access to unlimited capital to meet demand, and scale to 7 or 8-figures while keeping 100% equity in their business.
Backed by top-tier VCs, we have a modern approach to helping eCommerce sellers get the capital they need, when they need it, and with maximum agility. We’re growing fast and looking for enthusiastic future colleagues who want to dig in and build something exciting.
We're looking for a Collections Manager who will serve as the primary contact for all customers with failed debits as well as those needing Plan changes. The CM will manage clients’ accounts in an effort to reduce defaults, delinquencies and assist under-performing clients.
Responsibilities:
Backed by top-tier VCs, we have a modern approach to helping eCommerce sellers get the capital they need, when they need it, and with maximum agility. We’re growing fast and looking for enthusiastic future colleagues who want to dig in and build something exciting.
We're looking for a Collections Manager who will serve as the primary contact for all customers with failed debits as well as those needing Plan changes. The CM will manage clients’ accounts in an effort to reduce defaults, delinquencies and assist under-performing clients.
Responsibilities:
- Understand all aspects of 8fig’s Growth Plans
- Respond to customer debit/remittance related questions
- Assist with the education and facilitation of “Change Requests” for users
- Prepare weekly documentation related to recent failed debits and current status’ of accounts
- Work closely with VP of CS to identify effective policies and where there are blockers, for Risk Product
- Identify patterns within under-performing users and report back to VP CS Risk
- Manage team culture while ensuring a positive welcoming work environment
- Take over more complicated tasks/user in an effort to retain users who want to terminate their contracts
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Update and maintain Sales database with relevant account details
- Bachelor’s Degree experience in Customer Success, Customer Support/Sales/Collections Retention, Account Receivable or Account Management or related field
- Experience with a client-facing role
- Proficiency with MS Office
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Strong empathy for customers and passion for revenue and growth
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Well-organized, with high attention to detail and ability to prioritize
- Experience with implementing customer solutions in a capacity is a plus
- Experience with Salesforce.com and other CRM tools is a plus
- Competitive salary & benefits package
- Flexible vacation time (take a rest when you need it)
- Hybrid work model (based in Austin, TX)
- Learn from a local and international team of entrepreneurs who have led successful startups and have numerous lucrative exits under their belt
Area Operations Manager Doorstep Trash Collection
Community Concierge Services LLC -
Leander, TX
Insurance Sales Agent, Lakeway Austin
District Manager, Robert Lehr -
Lakeway, TX
Agency Owner Apprentice
District-Manager,-Robert-Lehr -
Cedar, TX
