LNP Specialist

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.

Local Number Portability (LNP) enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer. 

The ideal candidate thrives on data organization and project follow up. This role manages a high volume of phone calls while providing project updates to all participants. Utilizing excel spreadsheets and contacting third party communication providers is a daily responsibility.

• Delivers concurrent various sized projects to successful completion through coordination, monitoring and porting projects.
• Work closely with 8x8's underlying local exchange carriers to facilitate phone number transfers
• Enable ported telephone numbers and test for success and accuracy
• Serves as Subject Matter Expert on LNP process, rules and regulations and to resolve provisioning and porting issues
• Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
• Provides guidance and feedback to agents and customers regarding project schedules to identify when each task will be performed and to identify risks
• Communicates with customer / partner and carrier to anticipates deadlines, monitors and summarizes progress
• Assists with process development by updating documentation and suggesting changes based on customer and agent feedback.
• Stays informed of all new products and services
• Uses databases, spreadsheets, Salesforce and other tools to track projects

• Minimum 2-4 years customer service experience working with Commercial and Enterprise size companies. Preference for B2B experience supporting voice, data and video services.
• Proven ability to maintain and establish effective working relationships to ensure business objectives and priorities are successfully supported, communicated and executed within the organization.
• Must be a self-starter able to work without close supervision and to think independently.
• Proficient in personal computer use with good keyboard skills
• Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment
• Excellent organizational, problem solving and time management skillsStrong client service skills and leadership capabilities
• Strong client service skills and leadership capabilities

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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