Information Technology Director

The IT Director is responsible for providing a high level of operational availability, support and stability for both standard network and industry specific technology used by 911CT. This role will provide a high level of IT support services to staff as well as 24-hour coverage for the computer systems depending upon business needs.  The Director of Information Technology must manage all IT operations to meet the operational needs of 911CT. 

 ESSENTIAL DUTIES:

• Ensure best practices and standard operating procedures are maintained, particularly with software licensing, systems security and comply with all IT related audit aspects. 

• Responsible for the efficient operation and maintenance of all computer systems, data, and voice communications

• Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems

• Ensure the IT systems are fully utilized in the favor of providing the best service and the most updated software and hardware, within standards, are implemented. 

• Ensure maintaining a full hardware register/inventory updated files. 

• Analyzes business needs and recommends technical solutions.

• Strategically provide IT project management solutions to business units and internal departments. 

• Ensure accountability of all IT services both hardware and software.

• Proactively and accurately track and manage the allocated budget for IT Department

• Responsible for PCI compliance and compliance related to Personal Identifiable Information. 

• Monitors departmental inventories and maintenance of equipment to ensure functionality and to perform preventative measures.

• Will provide hands on training for systems. 

• Ensure compliance with all laws applicable to data security, confidentiality and HIPAA. 

• Communicate directly with outside vendors.

• Other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.

• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.

• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.

• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.

• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data. 

• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.

• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.

• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; 

• Diversity: Strong commitment to diversity and equality in a company culture.

• Communication: Strong communication (verbal and written) and presentation skills.

• Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

•  At least 4 years of high-level Information Technology management experience in a healthcare related setting

• Technical background in MSCE Certifications 

• Strong background in Project Management

• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.  

 EDUCATION:

• Bachelor’s degree or relevant work experience required.

 WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.

• Able to stoop, kneel, bend at the waist and reach on a daily basis.

• Able to lift and move up to 50 pounds occasionally.

• Regular and on-time attendance is critical.

• Hours occasionally exceed 40 hours per week.

• Ability to stand during shifts