What are the responsibilities and job description for the Mental Health Technician position at 98point6?
About us
Our mission is to enable equitable access to exceptional care, improving quality of life for every population. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform virtual care and positively impact the health and lives of every patient.
This role is fully remote so you can work from home or anywhere you choose across the U.S. (excluding U.S. territories). Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.
Your role and impact
98point6 is looking for a Mental Health Technician with a track record of success in working on interdisciplinary teams to help support behavioral health patients along the care journey and enhance the care experience. You’ll be responsible for facilitating patient engagement, assisting with identifying outside resources and coordinating follow-up care. These opportunities are essential to our company’s long-term mission and to the patient care experience.
Responsibilities
- Support the mental health care of 98point6 patients by coordinating care with 98point6 and external providers
- Understand diagnostic screenings used to determine care pathways for patients
- Create and support safety plans for patients at risk for suicide or other harm
- Collaborate with the Behavioral Health Director and Managers in managing patient safety and communicating scope of practice through care agreements and other engagement strategies as needed
- Provide patient resources and education around common mental health disorders and the available treatment options
- Perform patient follow-up to identify and support patient well-being, safety plan compliance and care needs
- Support patient understanding of and adherence to medical care plans
- Facilitate referrals and additional care needs for patients between 98point6 visits and external providers as well as to community and public health resources
- Collaborate with cross-functional teams and providers to deliver safe, efficient and equitable patient care
- Document patient progress towards treatment recommendations, track clinical outcomes and identify patients requiring further engagement
- Support patients with creative solutions when barriers arise in their care plans, while complying with applicable laws and regulations
Qualifications
- Mental Health Technician certification required
- 3 years of experience working in a behavioral health setting
- Experience in care coordination and case management preferred
- Experience with telehealth preferred
- Exposure to an outpatient behavioral health setting preferred
- Crisis management experience preferred
- Skills in Motivational Interviewing or similar behavior change modality preferred
- Exceptional written and verbal communication
- Excellent organizational skills and the ability to collect, analyze and synthesize data
- Comfortable working with technology
- High emotional intelligence and empathy
- Ability to be flexible and pivot easily when needed
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and BIPOC individuals may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on 98point6. Please inform our Talent team if you are requesting an accommodation to complete any forms or otherwise participating in the application process.
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