What are the responsibilities and job description for the Studio Manager position at 9Round?
Making Members Stronger, Physically and Mentally
Those aren’t just words on paper, they’re words we live by. Our mission at 9Round is Making members stronger in 30 minutes, physically and mentally. We’re dedicated to enriching people’s lives through our kickboxing fitness program, and our team is the most important part of making our mission a reality.
About 9Round
9Round was founded in 2008 by Shannon “The Cannon” Hudson, a World Kickboxing Champion, and his wife Heather “The Hero” Hudson, an avid fitness enthusiast. Since then, the kickboxing-fitness franchise has been delivering fast, effective, full-body workouts to members of local studios in the US, Canada, and across the globe. 9Round continues to gain popularity as people search for a fast and fun workout that they don’t have to schedule their lives around. With an instructor facilitating each workout, 9Round is able to ensure that each session is effective for every member at every fitness level.
Join Our Team as a Kickboxing Fitness Studio Manager
Do you want to help people grow stronger every day? Join our high-energy team that empowers members to live better lives through kickboxing-fitness, accountability, and community.
Primary Duties
- Handling employee-related tasks such recruiting, hiring, onboarding, training, supervising, scheduling, tracking attendance, and delegating tasks appropriately
- Acting as a mentor to team members, providing feedback and reprimanding, when necessary
- Understanding and achieving financial performance goals of the studio
- Setting up and leading potential members through the Introductory Workout and membership sales process
- Following up with potential members to make as many membership sales as possible
- Maintaining an excellent level of customer service, making sure all members and prospects are satisfied with their experience and all problems are resolved promptly, professionally, and in a courteous manner
- Posting to social media and responding to comments, messages, and reviews on approved platforms
- Implementing retention strategies to keep members engaged
- Performing administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio
- Ensuring the studio is a clean, organized, inviting space, and that all equipment and technology systems are in excellent working condition
- Understanding and overseeing all Trainer job duties
o Greeting and providing personal attention to all members
o Delivering the pre-defined Daily Workout to members, as written by 9Round Corporate Office
o Proficiently explaining and demonstrating the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises
o Motivating and encouraging members to reach their fitness goals
o Understanding our PULSE heart rate technology
o Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms
- Completing other duties as requested
Education and Experience
The following skills and qualifications are required.
- Customer service or sales experience
- Prior work history
- Experience leading a team
The following skills and qualifications are preferred, but not mandatory.
- Bachelor’s degree in sport-related, marketing, or business field
- AED/CPR certified
- Personal Training Certification
- Group Fitness Certification
- Martial Arts, boxing, or kickboxing experience
Key Success Factors
- Love for health and fitness
- Passion for helping people work toward their goals
- Commitment to continuous improvement
- Excellent communication skills
- Enthusiastic, outgoing, warm manner
- Professional, well-groomed presentation
- Ability to multi-task
- Thrive in a team environment
- Dedication to helping employees grow and succeed
BENEFITS
- 9Round Trainer Certification Program
- Quarterly and monthly bonus opportunities
- Complimentary gym membership for yourself and significant other
- Access to 9Round Nutrition Portal
- Paid sick leave
Diversity, Equity, and Inclusion
9Round is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym.
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