What are the responsibilities and job description for the Customer Service Representative position at A Better Bid CA LLC?
Customer Service Representative
About us
We are an online car auction with more than 100,000 vehicles on sale every day. We sell clean title and salvage title cars, pickup trucks, electric cars, luxury cars, SUVs, ATVs, motorcycles and boats. We make the entire process of shopping for a vehicle online hassle-free and safe. We don’t just ensure a better bidding experience, though: We deliver purchased vehicles anywhere in the world, and we are always here to answer any questions or concerns. We’re committed to our customers and to changing the car auction process for the better.
The customer service representative for A Better Bid CA LLC will work in a small team and collectively be responsible for being in communication with our clients. The customer service representative will maintain file documentation, update customers on file, and maintain accurate records of vehicle titling within company guidelines. The customer service representative will answer questions and provide customer support by offering solutions to meet customer's needs.
Experience
- Customer service experience
- English fluency
- Spanish fluency
- Fluency in another language is a plus
Responsibilities
- Provide excellent customer service to all customers
- Build relationships and develop professional rapport with clients
- Research missing and/or incorrect paperwork and determine proper resolve in a timely manner
- Communicate all issues to the Controller
- Must be able to learn company software
- Perform other duties as assigned
Characteristics
- Must be able to work independently with little supervision
- Excellent communication skills - verbal and written
- Numeric and alphabetic filing skills are mandatory
- Must be able to work overtime as needed
Work hours
- Full-time
- Monday through Friday
- 9 am to 5 pm (Hours are adjustable for special circumstances)
Benefits:
- Paid time off (vacation pay)
- Sick pay
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Bloomington, CA 92316: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location