What are the responsibilities and job description for the Billing Supervisor position at A Duie Pyle?
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Billing Supervisor you will coordinate staffing and process training to provide efficient, accurate billing services to internal and external customers for invoicing and freight movement purposes. Must be well organized, flexible and able to work in conjunction with others on the Billing Leadership Team to meet daily billing demands. Must also be able to work independently with little or no supervision. Able to work in a fast-paced environment and multi-task to ensure that nightly billing productivity deadlines are met.
The responsibilities of the position include, but are not limited to:
- Overseeing training and performance of employees involved in billing functions
- Maintaining staffing/scheduling to ensure optimal processing efficiency
- Identifying and communicating opportunities for process improvement and staff development.
- Overseeing daily workflow and adjust resources as workload demands to meet billing deadlines
- Reviewing individual employee time clock entries daily for payroll accuracy
- Reviewing work of billing staff to ensure accuracy, resolving inconsistencies as needed
- Providing Management team feedback to identify opportunities for process improvement
- Assisting internal customers with billing inquiries and corrections as needed via Sales Force and the Billing Leadership phone line
- Conducting monthly consults with individual billers to review Monthly Billing Performance Stats. Providing feedback and encourage employee engagement. Following Billing Dept. Progressive Disciplinary Policies as needed for those falling below Billing Standards.
- Conducting audits as needed to troubleshoot processing inconsistencies or manage accounts with special needs
To be qualified for this position, you must possess the following:
- High school diploma or equivalent required; Associates degree highly preferred
- At least five years of related experience required
- Excellent verbal and written communication skills
- Strong computer skills
- Excellent knowledge of Transportation Billing concepts and processes
- Excellent interpersonal and supervisory skills
- Ability to act with discretion, tact, and professionalism in all situations
- Ability to maintain records and produce reports.
- Ability to work in a fast-paced environment
- Extreme attention to detail
- Ability to sit for prolonged periods at a desk and while working on a computer
A Duie Pyle is the Northeast’s premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
