Content Operations Specialist

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K communities and 3K providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member - work as a single supportive team

A career with A Place for Mom (APFM) is an opportunity to join our rapidly expanding technology company committed to making a real difference in the lives of the families we serve and the senior living industry at large.

THE POSITION

For this remote role, we are seeking an expert project manager who excels in developing, implementing, and managing systems to effectively oversee the day-to-day operations of complex editorial and strategic calendars. The right fit for this role is highly skilled in traffic control, process documentation, operational planning, and using sophisticated project and resource management technologies (admin-level skillset is preferred). The Content Operations Specialist will also work with stakeholders at all organizational levels to facilitate clear communications that drive forward internal and cross-functional initiatives in support of business goals. Success in this role looks like unlocking and supporting our content team by streamlining operations to increase conversions and traffic from online channels that result in driving revenue and contribute to APFM’s financial targets across multiple domains. People who thrive in fast-growth environments, take ownership of their work, possess exceptional attention to detail and trouble-shooting skills, and proactively raise solutions will enjoy working here and likely realize plenty of opportunities for professional development.

Responsibilities

• Scope and maintain projects, workflows, and automations in PM software
• Track project-associated activities of the content team, including editors, designers, analysts, and SEO specialists
• Facilitate cross-team communications and updates, including scheduling meetings, regularly maintaining project-related documentation (e.g., scope change, workflows, etc.)
• Coordinate with stakeholders to make sure they can meet project requirements, schedules, and deadlines
• Create and maintain project status reports
• Regularly maintain project-related documentation (e.g., scope change, workflows, etc.)
• Create and execute project-specific communication plans
• Proactively seek and raise ways to optimize workflows/processes
• Develop and maintain documentation of content team workflows
• Identify and implement opportunities for improving content management systems
• Regularly assess the tools in use by the content team and conduct research to learn whether more efficient / affordable options are available
• Schedule and maintain monthly editorial calendar and content planning calendar for all content
• Manage day-to-day operations and workflows within content management platform, in support of keeipng all editorial and content on track for deadlines
• Ensure completion of content projects on time, within scope, and in alignment with organizational strategies
• Maintain the content production calendar and project schedules by implementing tools to streamline workflow

Requirements

• Bachelor’s degree in marketing, communications, business administration, or similar – or relevant combined experience
• 3-5 years of experience working as a Content Manager or in a similar position
• Excellent organizational, communication, and project management skills
• Expertise in managing complex, cross-team projects and calendars
• Fluency in project management software, with solid command of tools including in Asana, Monday, Confluence, or similar tools strongly desired, including familiarity with WordPress CMS
• Advanced knowledge of stakeholder management tools and practices

Desired skills

• Detail-oriented with the ability to zoom in and out of day-to-day tactical work to see its broader impact on the team, organization, and array of projects
• Experience working in a fast-paced, results-focused corporate environment
• Energetic team player who collaborates with others just as easily as taking initiative to complete or improve upon their own work
• Adaptable and flexible as the needs of the business continuously evolves

Compensation:

• Base Salary - $50k-60k
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

All your information will be kept confidential according to EEO guidelines.