Data and BI Analyst

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K communities and 3K providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member - work as a single supportive team

We are seeking a rock star Senior Analyst who is data driven and enjoys creating new solutions to complex reporting problems. This role will take point on creating dashboards, reports, and data architecture impacting all parts of the business. This individual will use data and insightful analyses to support, inform, and where applicable, challenge decisions to help hone and serve APFM’s business goals. Success in this role will help stakeholders increase conversions from marketing spend to revenue and to contribute to the company’s financial targets.

• Partner with key stakeholders to identify key use cases for the business, and define, design and create reporting solutions to deliver accurate and actionable insights.
• Utilize Tableau to migrate existing reporting use cases and key metrics into trailblazing dashboards in order to improve reporting processes and foster self-managed reporting by our stakeholders.
• Compile and analyze data to understand drivers of performance and forecast trends
• Partner with Tech teams to define data needs and support in creating data infrastructure to build a state of the art reporting environment in Tableau.
• Formulate a reporting roadmap with internal key stakeholders to create a reporting “one-stop-shop” that drives improvements in funnel metrics over time.
• Provide training on reports and dashboards and become a trusted key partner to our reporting customers.
• Identify and prioritize opportunities for improvement in conversion along the customer journey.
• Walk stakeholders, at multiple levels, through business recommendations to drive more leads and conversion for the business.
• Leverage data expertise to bolster confidence across teams for holistic support of business initiatives.

• Bachelor’s Degree required, B.S. in Computer Science, Statistics, Economics, or Finance is preferred.
• Expert in Tableau dashboard creation and experience with Tableau system environment.
• Experience of SQL and Python required.
• Experience with Workforce Management and Call Center processes preferred.
• Experienced analyst with strong story telling capability to be able to persuade business leaders to drive business decisions.
• 2-4 years of proven and successful experience in business intelligence and analytical environments:
  • Exceptional analytical and problem solving capabilities, including the ability to logically and efficiently structure ambiguous problems, identify sources of data, conduct complicated analyses, identify key insights and recommend actions.
  • Skilled at information collection and discovery; demonstrated ability to develop practical, workable solutions. Skilled at learning and applying new technology tools.
  • Highly collaborative: Able to work across functions, geographies, and organizational levels to develop solutions; engages and involves key stakeholders.
  • Effective communicator: Clearly communicates needs, results, and recommendations to a nontechnical audience.

Compensation:

• Base Salary Range - $110k - $125k
• Yearly Bonus: 10% of base
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off