Healthcare Associate

Company Description

Join our growing team!

A career with A Place for Mom (APFM) is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior living options with a team of experienced advisors providing personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 300 advisors connecting more than 300,000 families every year to one of our community customers.

Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:

• Focus on Excellence
• Act with Integrity & Assume Positive Intent
• Drive Outcomes Every Day with Passion and A Sense of Mission
• Make the Lives of our Families and Customers Better, Easier and More Successful
• Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team

Job Description

Who you are:

A self-motivated professional inside salesperson with a proven track record of sales achievement within a telephonic/call center environment. You have a passion for helping others telephonically and connecting with professionals to grow certain accounts and increasing sales conversion. You have a sincere appreciation for the hustle to execute the sale and care about providing a quality customer experience. You thrive in a performance-based environment and are focused on driving results.You are excited to solve the challenges facing your customers and see it as an opportunity to make a difference.  You are comfortable selling in a healthcare environment and have a clear and articulate phone presence. The thought of making a noticeable impact at a fast-paced tech company excites you!

What you will do:

• Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources.
• Generate a minimum of 4 Moves per month from PTO, LOA and attrition support.
• Nurture relationships for the AE/HCAR and be a thought leader and resource for senior living options.
• Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
• Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary.
• Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
• Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers
• Test and refine new capabilities to grow the healthcare channel.

Qualifications

• Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
• 2 years telephone sales/ telemarketing, business development or relationship sales is preferred
• Bachelor’s degree strongly preferred
• Proven ability to develop opportunities from ideation to execution
• Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus
• Must have hard-wired internet connection access
• Clear and articulate phone presence with demonstrated communication and problem solving skills.
• Cold calling experience: 50-70 dials daily.
• Determination to break down barriers to success.
• Ability to multi-task; talk on the phone and take notes on computer.
• Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
• Ability to work as part of a team and on own initiative. Must be able to deliver results while working in a highly independent environment.
• Effective use of social media, such as; LinkedIn, Facebook, Twitter, Blogs, etc.
• Ability to manage ambiguity, work independently and solve issues to appropriate resolution.
• Experience with Five9 (or similar) telephony platform system preferred.

Additional Information

Compensation

• Base Salary: $45,000 - $50,000
• Bonus: $1000/month
• Non-exempt position
• 401K plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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