Director of Client Services

PURPOSE OF POSITION:

Under the supervision of the Executive Director the Director of Client Services is responsible for the operations and growth of AWP’s client specific programming, as well as successful implementation of housing, hotline, and victim advocacy services of the agency. This position provides supervision, support, and consultation for the direct service program staff to ensure seamless services to survivors. The Director works with AWP’s Program Managers to develop and implement effective programs and strategies to serve survivors of domestic violence. This position coordinates programs with outside agencies and community groups and provides community education as necessary. This position provides personnel supervision of the direct service staff. Must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.

ORGANIZATIONAL RELATIONSHIIPS: Reports to the Executive Director. Works cooperatively with Senior Leadership and other AWP staff and volunteers.

OTHER RELATIONSHIPS: Community members and partners.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Oversee the daily operations of client services including the safe house, rapid rehousing, hotline, and victim response programs.
• Provide programmatic and administrative supervision to client service managers.
• Develop, expand, and strengthen coordinated case management and comprehensive victims’ assistance.
• Maintain accurate case records and program statistics in compliance with funding requirements and objectives and submit necessary reports to supervisor.
• Conduct domestic violence awareness trainings and outreach for community groups and service providers.
• Ensure seamless operation of the DV program, staff supervision, evaluation, and training
• Provide oversight of shelter placement, crisis intervention, safety planning, advocacy, shelter and hotline coverage to ensure quality delivery of services and expected outcomes
• Maintain accurate records and compile statistical data in a timely manner
• Provide monthly reports to supervisor of program’s outcomes and compliance
• Monitor and evaluate program performance, improve existing services, and identify new needs
• Follow all legal and ethical guidelines pertaining to the treatment of youth and families, per state and county requirements (e.g., child abuse report, confidentiality, grievance procedures, and serious incident reporting).
• Develop, manage and recommend an annual budget for Client Services, providing regular income and expense reporting.
• Prepare program and financial reports as needed.
• Ensure compliance and accurate reporting on all program grants
• Seek out new opportunities to expand programming.
• Assist in grant application and seek out new opportunities for funding.
• Maintain and build relationships with community partners.
• Successfully complete all other duties as assigned.

CRITERIA/REQUIREMENTS:

• Commitment to AWP’s Vision, Mission, and Values statements.
• Self-Motivated and self-disciplined.
• Validated proficiency in data collection/reporting software related to statistics, trends, outcomes and productivity.
• Highly motivated and well organized.
• Program development, evaluation, solid organizational skills, and public speaking
• Strong written and oral communication skills
• Ability to work independently with minimal supervision and take direction.
• Ability to seek supervision.
• Ability to work with diverse populations.
• Ability to solve complex problems.
• Emotionally resilient and able to withstand pressure on an on-going basis.
• Ability to navigate difficult situations while maintaining quality of services.
• Adapts readily to changing work environments, work priorities and organizational needs.
• Adherence to the Personnel Policies of A Woman’s Place.
• Successful completion of Domestic Violence Direct Service Training course and continuing educational requirements.

EDUCATION:

• Master degree in relevant field or a combination of relevant experience.
• Five plus years of progressive experience in non-profit program management and leadership.
• Bi-lingual and multi-lingual preferred

CHARACTERISTICS:

• Able to motivate others
• Honest and trustworthy
• Self-motivated and able to work independently
• Cooperative and open-minded
• Value collaboration
• Creative and willing to take initiative
• Maintain high standards for all work
• Reliable and personally responsible
• Resourceful
• Extremely organized
• Treats all people with respect, values diverse populations and cultures.
• Anticipates problems and seeks resolutions
• Ability to prioritize tasks and requests and work in a confidential setting
• Ability to work flexible hours and on call
• Data Entry Skills
• Proficiency in computer skills, especially using Outlook, Word, Excel, ETO and customized databases.

LICENSES / CERTIFICATIONS:

• 33/34 Clearance.
• Valid Driver License.
• Valid vehicle insurance.

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS:

• Operation of office equipment.
• Ability to travel frequently.
• Willingness and ability to work varied hours, including nights and weekends and be on call.
• Exposure to cleaning supplies, office chemicals, paint, and insecticides.

VISION STATEMENT

A Woman’s Place envisions a society where all individuals are safe in their relationships and can flourish.

MISSION STATEMENT

A Woman’s Place is a community-based social change organization committed to the empowerment of women and to ending intimate and domestic violence for all.

VALUES STATEMENT

To accomplish our vision of a society where all individuals are safe and can flourish, the programs, services, and decision making at all levels of A Woman’s Place are rooted in and guided by the following values:

• Courage: A Woman’s Place acts bravely and boldly, notwithstanding fear.
• Creativity: A Woman’s Place encourages the creation of meaningful new ideas, interpretations, and rules.
• Equality: A Woman’s Place believes each and every one of us must collaborate to create a new society based in equal power and rights.
• Integrity: A Woman’s Place is of sound moral character and adheres to ethical principles.
• Respect: A Woman’s Place is considerate and honors the worth and dignity of all beings and resources.
• Social Justice: A Woman’s Place analyzes structural social inequalities in order to promote justice.

Job Type: Full-time

Pay: $65,000.00 per year

Ability to Relocate:

• Doylestown, PA: Relocate before starting work (Required)

Work Location: In person