What are the responsibilities and job description for the Desktop Support position at A3 Staffing Solutions?
Desktop Support
- Work as tier 2 PC support. Work for tickets escalated from tier 1
- Hardware, software, and networking troubleshooting and repair.
- Responsible for hardware and software upgrades and troubleshooting.
- Troubleshoot Software and Hardware Issues with Remote users
- Diagnosing and repairing Windows desktop and laptop.
- Break Fix – Component level PC peripherals repair and
- Concierge type customer service.
- Maintain accurate data on Customer PC inventory, Replacements and repairs
- Triage all problems to determine cause and resolution.
- Diagnose and repair PC level hardware issues. Order required parts from OEM
- Provide services in a timely manner to meet customer Service Level Agreement
Salary : $1,700 - $2,000
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