What are the responsibilities and job description for the Desktop Support Technician position at AA2IT?
Location: 1354 Clifford Avenue, Loves Park IL
US Citizenship required for GE Aviation due to Export Control Government regulations.
Deskside Support Role: Conversion Salary with benefits 23-26 $
Top 2 Skills Deskside and Customer Service, M-F 8 am-5 PM CST. Depot Support Role troubleshooting of hardware and software images, IMAC tasks | no on-call. A certification is a plus
Candidates should have 3 - 5 years’ experience supporting PC Hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.
Responsibilities :
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects
Experience working in enterprise environment
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Loves Park, IL 61111: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- 1. How many years of Desktop Support experience do you have?
2. Are you A certified?
3. Are you fully vaccinated for COVID as per CDC Guidelines ?
4. Do you give AA2IT the exclusive right to represent to Compucom req ID CMPCJP00058921
5.How far you live from GE Aviation: 1354 Clifford Avenue, Loves Park IL and how will you commute daily.
Experience:
- Desktop support: 5 years (Required)
Work Location: In person
Salary : $20 - $26
