What are the responsibilities and job description for the Dispatcher position at AAA Careers?
Are you ready to make a difference?
Join our AAA Emergency Roadside Dispatcher Team!
Call Center Dispatch Opportunity
Starting at $17.00/hour
Full Time – 40 hrs./Week
Cover/Swing Shift Hours - Plus Shift Differential for Qualifying shifts!
As an Emergency Roadside Dispatcher for the Automobile Club you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.
Join our next training group! This position will be located at our Portland, ME location!
As a dispatcher of this team you will:
Work directly with 350 independent contract stations facilitating service delivery to members.
Process both inbound and outbound calls from members and independent contract stations within a fast-paced call center environment.
Exceed member expectations by demonstrating concern for member safety.
Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.
Effectively diffuse high-tension situations.
What you’ll bring:
A passion for helping people and exceeding their expectations.
The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.
Ability to succeed in a structured, goal-oriented environment.
Commitment to completing the entire 6-8 weeks of the training schedule without interruption.
Prior Dispatch experience within a high-volume environment is preferred.
Excellent written/verbal/computer skills.
High School diploma, GED or equivalent.
Successful completion of Auto Club pre-employment assessments, background and drug screenings.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Salary : $1 - $1,000,000