What are the responsibilities and job description for the Auto Travel Counselor position at AAA Hoosier Motor Club?
Job Details
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 12 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Position Summary:
Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products and services to members/clients while meeting the highest AAA National Quality Standards.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Vacation time.
- Paid Sick time.
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Retention bonuses.
- Service Anniversary Recognition.
- Free AAA Classic Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Duties and Responsibilities:
- Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
- Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, travel packages, hotel/motel/car reservations, passport photos, International Driving Permits/Inter America Driving Licenses;
- Sells and promotes AAA Box Office Tickets, Travel Store products, Travel Money products;
- Actively promotes and processes AAA Credit Cards;
- Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;
- Performs cashiering/accounting duties;
- Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
- Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
- Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;
- Meets appropriate goals/quotas set forth by management;
- Continues to upgrade technical expertise through training opportunities;
- Commutes to any Service Center or other off-site working location as directed by management;
- Additional tasks as assigned.
Qualifications
Education and/or Experience Requirements:
- High School diploma or general education degree (GED).
- Valid U.S. Driver's License.
- Retail Sales/Cashiering experience preferred; not required.
Computer Skills:
Microsoft Word, Outlook, Internet.
Skill Requirements:
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Dependability - Ability to consistently be at work and on time, follow a variety of instructions. Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
- Time Management - Ability of the individual to effectively utilize available time for the completion of necessary job tasks.
Supervisory Responsibilities:
No direct supervisory responsibilities.
Physical Effort:
- Typically sitting at a desk or table.
- Intermittently sitting, standing, and stopping.
- Occasional lifting of up to 25 lbs.
- Travel independently between work sites.
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
