What are the responsibilities and job description for the Roadside Service Technician position at AAA Northeast?
Overview
Multiple full-time Tow Truck Operator (Flatbed) and Battery Service positions available out of our Union NJ location.
CDL is NOT required.
Compensation: Up to $24 per hour (base pay shift differentials incentives & bonus).
As a AAA Roadside Technician, you will be responsible for providing safe, best-in-class roadside solutions for AAA members. Roadside Assistance Techs are responsible for responding to member requests for roadside assistance. They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member’s vehicle safely back on the road. If not successful, you will then safely tow (or call for tow) the disabled vehicle to a member requested destination. You will be considered a hero to several people each and every day!
Responsibilities
Responds to Member’s request for service: Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions. Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Asks probing questions to help diagnose probable causes of breakdowns. Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery testing, jump-starts, sales, and installation (where applicable); follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
(Note: Battery Service Techs do not perform towing services)Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to properly portray the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies. Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car). Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation. Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow. Working under pressure, in busy circumstances, with various traffic conditions, weather conditions Other duties may be assigned.
Qualifications
Education/Licenses/Certifications: High School diploma or GED required Active and valid driver’s license issued by only one state or jurisdiction required Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Experience: At least 21 years of age Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is a plus, but not required
Previous towing and/or automotive repair experience is preferred, but not required
Must clear background check process for pre-employment and annual background check recertification, according to local, state and federal guidelines.
AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Salary : $24 - $0
