What are the responsibilities and job description for the Salesforce Business Analyst position at AAA Northeast?
Overview:
Supports business operations by understanding system requirements, develops and maintains the Business Requirements Document (BRD) and User Acceptance Test (UAT) deliverables for various projects and upgrades. Documents required UAT test cases, prepares test data, validates test results, and documents defects accordingly.
Responsibilities:
Gain solid understanding of business functions and products. Act as a liaison for the functional area between IT and application team and the business.
Work closely with business leadership and other stakeholders to understand the structure, policies, and operations of the ERS organization and translate that knowledge into technology and process design in Salesforce and MuleSoft integrations.
Document and track the current and future states of business processes and requirements.
Create functional and technical specifications based on business requirements. Evaluate changes to requirements and assess impacts of changes.
Tracks requirements from business case to implementation while maintaining requirements for reuse.
Define test scenarios within one business function to articulate new functional software needs. Assist in the defining and
Identify and gather appropriate business requirements to create the necessary solution to satisfy the business need.
Participate and oversee User Acceptance Testing and production validation related to tool enhancements.
Document processes and business requirements as well as articulate impacts to existing business processes.
Qualifications:
Solid understanding of Salesforce platform. Ability to create reports and dashboards, and comfortable training users.
Understanding of Scrum framework.
Experience working with end users and development teams, writing user stories/acceptance criteria, and familiar with Jira
Think, Act & Be Safe.
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Problem-solving and critical thinking skills.
Ability to establish collaborative relationships.
Sense of urgency.
Judgement and decision making, knowing when to escalate issues.
Strong attention to detail.
Active listening.
Ability to train and instruct.
Service orientation.
Time management.
Microsoft Skills including Office, Outlook, and Skype, including online versions.
Ability to translate business needs in to technical solutions.
Strong communication and inter personal skills.
Ability to proactively recognize needs.
Strong prioritization skills.
Ability to balance multiple and conflicting project needs.
Ability to work independently and on a team.
Ability to operate a computer/mobile device with relevant software applications
Supports business operations by understanding system requirements, develops and maintains the Business Requirements Document (BRD) and User Acceptance Test (UAT) deliverables for various projects and upgrades. Documents required UAT test cases, prepares test data, validates test results, and documents defects accordingly.
Responsibilities:
Gain solid understanding of business functions and products. Act as a liaison for the functional area between IT and application team and the business.
Work closely with business leadership and other stakeholders to understand the structure, policies, and operations of the ERS organization and translate that knowledge into technology and process design in Salesforce and MuleSoft integrations.
Document and track the current and future states of business processes and requirements.
Create functional and technical specifications based on business requirements. Evaluate changes to requirements and assess impacts of changes.
Tracks requirements from business case to implementation while maintaining requirements for reuse.
Define test scenarios within one business function to articulate new functional software needs. Assist in the defining and
Identify and gather appropriate business requirements to create the necessary solution to satisfy the business need.
Participate and oversee User Acceptance Testing and production validation related to tool enhancements.
Document processes and business requirements as well as articulate impacts to existing business processes.
Qualifications:
Solid understanding of Salesforce platform. Ability to create reports and dashboards, and comfortable training users.
Understanding of Scrum framework.
Experience working with end users and development teams, writing user stories/acceptance criteria, and familiar with Jira
Think, Act & Be Safe.
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Problem-solving and critical thinking skills.
Ability to establish collaborative relationships.
Sense of urgency.
Judgement and decision making, knowing when to escalate issues.
Strong attention to detail.
Active listening.
Ability to train and instruct.
Service orientation.
Time management.
Microsoft Skills including Office, Outlook, and Skype, including online versions.
Ability to translate business needs in to technical solutions.
Strong communication and inter personal skills.
Ability to proactively recognize needs.
Strong prioritization skills.
Ability to balance multiple and conflicting project needs.
Ability to work independently and on a team.
Ability to operate a computer/mobile device with relevant software applications
Salary : $71,600 - $90,600
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