Workforce Management Scheduler

AAA Oregon/Idaho is looking for a Workforce Management Scheduler to join our team at our beautiful Call Center in Lake Oswego, OR!

This role administers workforce management software and provides support to Call Center leadership and staff by performing a wide range of scheduling, technical, and operational support tasks to optimize workforce scheduling. Coordinate daily activities of Call Center staff to provide effective roadside assistance to AAA members through optimal staffing levels and provide historical and real time reports to ensure the Call Center is operating efficiently and effectively. Ensure optimization of staffing levels 24 hours a day, seven days a week in the Call Center. Work on reports as needed. 

This position provides scheduling optimization through a workforce management tool, data and performance analysis reporting for Call Center leadership and performs a variety of administrative assignments, including tool optimization as related to call center staff usage. 

Desired Skills

• High school education or experience beyond high school specializing in a call center environment. 
• Two or more years previous workforce management experience preferred.
• Familiarity with AAA areas of operation is recommended.
• Position requires strong communication, interpersonal, organizational, computer, database management, decision making, and data mining and analysis skills. 
• Creativity required as new reports may need to be created frequently.
• Must possess strong leadership skills. 
• Must possess strong customer service skills and ability to work within a team environment. 
• Must have strong English reading, writing and speaking skills.
• Familiarity with a number of computer software programs and Internet usage is required. 

For full details on the duties and requirements, see the attached job description.

We offer competitive pay and time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment. 

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncover

COVID-19 Related Notice: In support of our Community value, AAA Oregon/Idaho has taken strict precautions to ensure the safety of team members at all times. We follow all local, state, and federal requirements and health department recommendations requiring face coverings, distancing, quarantine/isolation, and any and all State or Federally mandated vaccination or testing requirements. Additional Safety guidelines are available upon request and site-specific information is available by location.

Up to $250 in COVID-19 vaccine incentives!  $125 after hire if verified, fully vaccinated for COVID-19 plus an additional $125 after booster.