Area Manager

Position Summary:

Primarily responsible for providing community management to assigned communities as well as direct supervision, mentorship, and ongoing success of assigned Communities/Managers throughout the Carolina Region.

Position Responsibilities:

• Be the face of AAM by developing a working relationship with clients/community board members through regularly scheduled interactions and meetings.
• Participate in interviews, hiring, training, coaching, terminations, and placement of Community Managers and related staff.
• Provide leadership, direction, and supervision to assigned Community Managers, community staff and other assigned direct reports, including but not limited to ongoing training, certifications, compliance with company policies, implementation of industry best practices, etc.
• Attend property tour/inspection have all properties completed quarterly and document tours.
• Review Inspection Reports.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings, attend Board, Annual, Committee, and other meetings as needed with assigned Managers and assess work being performed for quality of management.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President.
• Conduct bi-weekly meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Evaluate employees and complete annual reviews, and as applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review/verify Board Packets are prepared per AAM and Board standard: i.e.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Monitor budget preparation.
• Review Community Websites.
• Attend transition turnover meetings from Developer Division or New Community.
• Annual Updated Calendar for all Managers.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned region/communities.
• Walking communities to inspect common areas per management contract.