Compliance Administrator

Position Responsibilities:

• Provides direct support to the Community Manager in order to meet community standards.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Researches issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&R's.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Develops and utilizes a computer software tracking system (Jenark) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Strong computer software skills (Excel, Word, Outlook, Jenark, etc.).
• Knowledgeable with company processes (violation letters, architectural designs, etc.).
• Ability to multitask, and prepare and process large amounts of compliance items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing vehicle to perform routine physical inspections of the Community.