Front Desk Monitor

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face, continuous disinfecting and wiping down high-touch areas, and light grounds pick-up.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assist with event set up and break down as needed.
• Continuous disinfecting and wiping down high-touch areas, and light grounds pick-up.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Wiping down and sanitizing fitness equipment, pool furniture, tables & chairs, etc.
• Picking up debris around the clubhouse and ponds

Experience

• 1 year(s): One (1) year of experience in a customer service/hospitality role.