What are the responsibilities and job description for the CUSTOMER ACCOUNTS MANAGER position at Aaron's?
Aaron’s is an industry leader in rent-to-own furniture, electronics and appliances known for quality brand name products and superior customer service. Our independently family-owned franchise has a unique opportunity for a career minded individual to join our team and make a true impact on our customers’ lives. Our stores provide an energetic, team oriented environment with a family feel. We strive for a healthy and rewarding work life balance, offer a competitive wage, paid time off and other employee benefits.
Aaron’s Customer Accounts Manager is an integral member of our team, as we rely on this critical role to achieve company standards for collections and lease renewals while building strong relationships with our customers and helping them to achieve merchandise ownership. Client interactions will take place in our store, via telephone, online and at customer homes with the intention of re-establishing communication, collecting past due payments or recovering our merchandise.
Our Customer Accounts Manager works a scheduled 45-50 hour work week, 5 days per week (No Sundays!), receives overtime pay and is eligible for performance based bonuses and commissions for new sales. The position earns $18 -20 per hour with annual potential up to $60K, based on experience and performance.
Additional Requirements:
· Bi-lingual (English / Spanish)
· At least 21 years old
· 5 years relevant work experience
· Clean driving record, preferably with box truck experience
· High Energy with ability to perform all functions of the store & multi-task effectively
· Ability to work varying hours between 45-50 hours per week, including Saturdays
· Strong relationship building and conflict resolution skills
· Proficient computer skills
· Ability to lift, load or dolly merchandise 50 - 300 lbs
Preferred Qualifications:
· Prior Collections experience
Employment opportunity is with Passaic Ventures, LLC, an independently family-owned and operated franchise of Aaron’s Inc.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 45 – 50 per week
Benefits:
- Employee discount
- Paid time off
Experience level:
- 5 years
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Commission pay
License/Certification:
- Driver's License (Required)
Work Location: In person
