What are the responsibilities and job description for the Retail Sales Associate position at Aaron's?
Sales Associate
Description:
Aaron’s Sales Associates help us put our best foot forward and bring our customers one-step closer to ownership by driving a sales focused mindset to deliver on generating leads and closing agreements. As a Sales Associate, you will have the opportunity to present an exceptional customer experience. As an Aaron’s brand ambassador, you will constantly strive to meet all sales goals and execute on sales performance by presenting a high-level customer-centric mindset.
Skills for Success
Sales Associates are relationship builders, and the most successful ones understand it is not about a transaction, but rather long-lasting customer relationships founded on first names and trust. They are sales-focused, passionate about marketing, and highly motivated team members who encourage people to bring their best. Like all Aaron’s team members, Sales Associates share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Greet and serve all in store customers by executing the fundamentals of Sales, The Aaron’s way!
- Generate new business by developing and implementing community marketing strategies
- Ensure customer care and satisfaction by executing the Aaron's customer service program and providing outstanding service and promptly resolving customer concerns
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Process customer payments and set future customer payment appointments
- Work with customers in store and over the phone to determine their needs and then recommend the right product(s) to meet those needs
- Review company marketing materials and available training resources to stay up to date on product features
- Ensure accurate customer record(s) are maintained in the store’s computer system
- Completes quality control calls on all new lease agreements personally assisted within one business day
- File, maintain customer folders and records
- Answer incoming telephone calls using the call scripts to either assist the caller or route them to appropriate person
- Direct customer opportunities immediately to management as it relates to sales and service
- Assist in the maintenance of the showroom through cleaning, organizing, merchandising and pricing as directed by management
- Any other reasonable duties requested by management
Requirements
- At least 18 years of age
- 1 year of sales experience preferred
- High School diploma or equivalent preferred
- Ability to work schedule of hours based on business needs
- Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Position requires bending, stooping and standing for extended period of time
- Strong organizational and communication skills, both verbal and interpersonal
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- General sales principles and knowledge preferred
- Maintain a professional appearance
- Proficient computer skills
Job Type: Full-time
Pay: From $30,773.08 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Application Question(s):
- Are you over 18yrs old?
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $30,773 - $0
