6002 - OITS - RFQ- RT468 - 8220 PROJECT MANAGER (1. TEAM LEADER)

Job Description:

RFQ Title
6002 - OITS - RFQ- RT468 - 8220 PROJECT MANAGER (1. TEAM LEADER)

PR(phone number removed)-R41514

Agency Name
The Department of Children and Families (DCF), FL

Location
Location: Remote - Hybrid; Position can be remote, but requires candidate to be onsite for meetings and presentations on select days throughout the month/year at DCF Headquarters in Tallahassee; Negotiable

Contract Duration
The term for this staff augmentation position is intended to be until June 30, 2024. The term for this engagement may be extended for a period not to exceed twelve months from the expiration of the State Term Contract. Candidates are expected to work full-time and may be expected to travel and meet in person during the engagement at the candidate expense.

Release Date
06/02/2023

Position's
Project Manager (1. TEAM LEADER)

Skill Set
The Office of Information Technology Services (OITS) is seeking a Project Manager with Specific Contact Center Solution Experience.

The activities this candidate will be tasked with include, but are not limited to the following:

1. Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users.

2. Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals.

3. Interface with the technology team members, and with external managed services providers.

4. Become the in-house expert on available technology solutions in the areas of Contact Center.

5. Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution.

6. Develop and manage budgeting, project planning and resource planning.

7. Lead internal business and technology updates, produce status reports, and provide verbal and written communications on performance.

Minimum Required KSAs:

1. Project Management on an NWN Carousel Contact Center Implementation or in the position on this project for at a minimum of 7 days.

2. 4-year college degree or relevant education and experience.

3. 5 years of experience leading and managing information technology projects, including Contact Center projects involving large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, NICE InContact.

4. Highly motivated and shows initiative, exceptional organizational and time management skills.

5. Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.

6. Ability to drive effective meetings: workshops, design, and problem-solving sessions.

7. Able to scale, apply, and adapt project management methodologies and frameworks.

8. Manage all project documentation.

9. Demonstrate and apply strong problem solving, analytical and conflict management skills.

10. Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.

Education and Certifications
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)

Certifications: PMP Certification is Required.

Submittal Requirement
Please ensure each candidate submission contains the following documents and information:

1. Pricing information (REQUIRED)

2. Candidate Resume(s)

3. Exhibit G - Resume Self-Certification Form

4. Contact Information

5. References

References
Three (3) clients for which similar services were performed within the past three (3) years. References should include:

a. Reference contact's name

b. Organization name

c. Job title held by the candidate while employed or contracted

d. Direct telephone number

e. Email address

Candidate Submission
Vendors should submit candidates to meet the number of hours in the budget and can submit multiple candidates per role. Please upload ALL candidate submissions as ONE (1) PDF file per role.

Resumes required?
Yes

Rate card required
Please include the pricing (rate) for individuals or group with your quote. The Department reserves the right to discuss lower rates with any vendor selected prior to executing a contract through a Purchase Order.

Hardcopy/Email/Portal submission
Portal

Attachment:

Project Manager STC Job #8220: Project Manager (1.Team Leader) STC Job #7630: IT Business Consultant (C.Advanced) The Department of Children and Families (the "Department " or "DCF ") is seeking qualified candidates that will assist the Office of Information Technology (OITS) in their daily operations, support, and services. The services requested in the following Request for Quote (RFQ) will be procured in accordance with the Department of Management Services (DMS) State Term Contracts (STC), entitled Information Technology Staff Augmentation Services, (phone number removed)-STC-ITSA. INCUMBENT IN THIS POSITION. The term for this staff augmentation position is intended to be until June 30, 2024. The term for this engagement may be extended for a period not to exceed twelve months from the expiration of the State Term Contract contingent upon funding and satisfactory performance. The Department may select one or more candidates in this position. Candidates available immediately are preferred. Candidates are expected to work full-time and may be expected to travel and meet in person during the engagement at the candidate expense. Event Date Time RFQ released June 2, 2023 N/A Quotes submissions due (on or before) June 6, 2023 3:00 PM Anticipated Award Date July 1, 2023 N/A 2.1 Primary Job Duties and Tasks The Office of Information Technology Services (OITS) is seeking a Project Manager with Specific Contact Center Solution Experience. The activities this candidate will be tasked with include, but are not limited to the following: 1. Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users. 2. Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals. 3. Interface with the technology team members, and with external managed services providers. 4. Become the in-house expert on available technology solutions in the areas of Contact Center. 5. Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution. 6. Develop and manage budgeting, project planning and resource planning. 7. Lead internal business and technology updates, produce status reports, and provide verbal and written communications on performance. 2.2 Specific Knowledge, Skills and Abilities (KSAs) The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: Minimum Required KSAs: 1. Project Management on an NWN Carousel Contact Center Implementation or in the position on this project for at a minimum of 7 days. 2. 4-year college degree or relevant education and experience. 3. 5 years of experience leading and managing information technology projects, including Contact Center projects involving large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, NICE InContact. 4. Highly motivated and shows initiative, exceptional organizational and time management skills. 5. Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure. 6. Ability to drive effective meetings: workshops, design, and problem-solving sessions. 7. Able to scale, apply, and adapt project management methodologies and frameworks. 8. Manage all project documentation. 9. Demonstrate and apply strong problem solving, analytical and conflict management skills. 10. Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers. 2.3 General Knowledge, Skills and Abilities (KSAs) The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas: 1. Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 3. Decision Making: Makes sound, well-informed, and objective decisions. 4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations. 7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal. 2.3 Education and Certifications Education: Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required) Certifications: PMP Certification is Required. 3 Vendor Response Please include the following information in your candidate submission. 3.1 Responding Instructions and Documents to Provide Please ensure each candidate submission contains the following documents and information: 1. Pricing information (REQUIRED): Please include the pricing (rate) for individuals or group with your quote. The Department reserves the right to discuss lower rates with any vendor selected prior to executing a contract through a Purchase Order. 2. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services. 3. Exhibit G - Resume Self-Certification Form Per the IT Staff Augmentation STC: When submitting a response to an eQuote the Vendor shall submit with its response a signed Resume Self-Certification Form (Exhibit G) to the Customer for each candidate included in the eQuote response. See the DMS IT Staff Augmentation Contract website for details. 4. Contact Information Provide the main contact information at your company that you would like the Department to use. Vendor contact information should include: " Vendor contact's name " Title " Address " Direct telephone number " Email address 5. References Provide three (3) clients for which similar services were performed within the past three (3) years. Or if the candidate has performed services for DCF in the past three (3) years, each separate work effort may substitute for a client reference if the below information can be provided for each effort. References should include: " Reference contact's name " Organization name " Job title held by the candidate while employed or contracted " Direct telephone number " Email address 3.2 Candidate Submission Please upload your candidate(s) resume and any supporting documents, if desired (i.e. skills matrix, recommendations, etc.) here (maximum file size is 20 MB), if needed. Vendors should submit candidates to meet the number of hours in the budget and can submit multiple candidates per role. Please upload ALL candidate submissions as ONE (1) PDF file per role. 4 Work Location Location: Remote - Hybrid; Position can be remote, but requires candidate to be onsite for meetings and presentations on select days throughout the month/year at DCF Headquarters in Tallahassee; Negotiable 5 Need help with MFMP? Contact the MFMP Customer Service Desk at (phone number removed) if you have any questions regarding application functionality.