Help Desk Specialist II

Description

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we 1st ask “Is the decision consistent with our moral and ethical principles”.  We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. 

Position Overview:  We’re hiring for a Help Desk Specialist Level II to work at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM.  In this position you’ll become part of a technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals.  Together this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training Law Enforcement Professionals from over 90 different agencies.   

Position Responsibilities:

• Set up or repair computer equipment and related devices
• Maintain system capabilities by testing existing equipment and programs
• Try out new systems and software
• Document changes, revisions and problems
• Train users on proper use of hardware and software
• Clearly communicate the understanding of the proper use of technology to team
• Manage and train beginner specialists
• Tier I Technician Responsibilities

Requirements

• 1-year of experience troubleshooting software and hardware in a customer service role
• Excellent problem-solving skills and analytical abilities
• Excellent written and verbal communication skills using the English language
• High school diploma or the equivalent 
• Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration; High School Diploma or equivalent is required
• Prefer candidates with certifications such as CompTIA A , Network , or Security

Security Qualifications:

• No security clearance required; Secret Clearance Preferred
• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.