Client Coordinator

Coordinator (Bilingual Preferred)

Non-Exempt, Full-Time, Safety Sensitive, Minimum Starting Pay $17/hour

Job Summary

The coordinator will provide home visits and conduct intake processes with consumers, as well as perform clerical duties in the office. Coordinators will report directly to the assistant office manager and will be responsible for monitoring consumers. Coordinators may be responsible for screening, training, and providing coverage for caregivers. Coordinators are generally scheduled to work Monday-Friday, 8am-5pm, and are rotated to answer after-hours calls.

This position is Safety Sensitive. Coordinators are responsible for the direct care of clients. Safety Sensitive positions are those in which performance by a person under the influence of drugs (whether prescribed or not) or alcohol would constitute an immediate or direct threat of injury or death to that person or another. Although cannabis may be legal in the state of New Mexico, safety sensitive positions may not be under the influence of this substance whether prescribed or not. Safety Sensitive positions are subject to reasonable suspicion alcohol/drug screenings for workers who appear to be impaired or may otherwise be in violation of the drug and alcohol policy.

Essential Responsibilities

1. Coordinate and provide home visits to consumers on a monthly/quarterly basis or when requested.

2. Conduct referral and intake processes with new consumers as required.

3. Monitor and provide documentation on consumer safety and general physical health and wellbeing.

4. Manage, schedule, and/or attend various meetings.

5. Develop plans of care, agendas, action plans, and various documents.

6. Update and submit records and gather signatures for documentation and billing purposes.

7. Schedule staff; coordinate substitutes and/or provide caregiving duties when necessary.

8. Screen, train, and provide feedback to caregivers.

9. Audit consumer files as well as own work processes; Quality Assurance.

10. Maintain systems (paper/electronic) for tracking consumer/employee information.

11. Perform administrative functions such as data entry, file, draft correspondence, answer/return calls.

12. Drive company or personally owned vehicle to consumers’ residences to conduct visits, checks, or caregiving duties including medication/grocery pickup.

13. Understand and comply with policies and procedures of funding agencies and New Mexico Department of Health.

14. Understand and comply with Abarim Home Healthcare, Inc. policies and procedures.

15. Perform other duties as necessary or as requested by the supervising coordinator, office manager, or other persons of authority.

Physical Demands

1. Requires the ability to occasionally lift, carry, and pull up to 40 lbs. or more.

2. Must have unlimited range of motion.

3. Requires ability to sit for prolonged periods and work on a computer and/or phone.

4. Must be able to drive a vehicle.

5. Must be able to meet Safety-Sensitive requirements such as not using substances which may inhibit judgement, performance, or safety of self/others while on the job.

Core Competencies

1. Ethical Conduct - Exhibits the knowledge, skills, and abilities to incorporate values and principles that distinguish right from wrong when making decisions.

2. Decision Making - Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem.

3. Interpersonal Communication – Coordinates with other organizations or other parts of the organization to accomplish goals. Listens to others exhibiting empathy and graciousness.

4. Strategic Thinking and Planning – Thinks strategically and promotes best practices and leading-edge ideas.

5. Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.

6. Information Technology – Identifies a need for and knows where or how to gather information. Organizes and maintains information or information management systems. Understands technical information related to the job.

7. Interpersonal Communication – Coordinates with other organizations or other parts of the organization to accomplish goals. Listens to others exhibiting empathy and graciousness.

8. Oral and Written Communication (Bilingual: English-Spanish) – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; attends to non-verbal cues and responds appropriately. Composes, reviews, and edits written materials for diverse audience.

9. Personal Care Knowledge - Exhibits the knowledge, skills, and abilities to assist in personal care.

Working Conditions

1. Both indoor and outdoor work environment; including driving vehicle.

2. Standard office hours, as well as rotated on-call hours.

3. Attend functions locally and abroad when required.

Minimum Qualifications

1. At least 18 years of age at time of hire.

2. Eligible to legally work in the United States.

3. Possess a high school diploma, GED, or ability to demonstrate equivalent knowledge. (Associate’s in relevant field PREFERRED.)

4. Must complete all trainings by corresponding due dates, which may include but is not limited to: CPR & First Aid, HIPAA, Incident Management, and other required trainings.

5. Able to read and write in English and follow direction clearly.

6. Must pass a fingerprint-based criminal background check and an Adult/Child Abuse Screening.

7. Possess a valid NM Driver’s License.

8. Have proof of current Vehicle Liability Insurance and Registration.

9. Must pass motor vehicle record check.

10. Ability to use common office equipment such as a computer, telephone, facsimile, scanner, copier, and printer; and to learn how to operate new equipment as needed.

11. At least two years’ experience with Microsoft Word and Excel and Google Mail and Calendar.

12. Ability to learn new programs and processes.

13. Must be able to organize work and time.

14. Ability to communicate effectively verbally in English and Spanish PREFERRED (increased pay for bilingual).

15. Familiar with Adobe and other common office software PREFERRED.

16. One-year coordination/case management experience PREFERRED.

17. One-year health/personal care services PREFERRED.

The above statements are meant to be a representative summary of the major duties and responsibilities performed by employees of this job. Employees may be requested to perform job-related tasks other than those stated in this description.

Abarim Home Healthcare, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to complete a fingerprint background check?
• Are you able to organize your work and time efficiently?

Education:

• Associate (Preferred)

Experience:

• Health/Personal Care: 1 year (Preferred)
• Microsoft Excel: 2 years (Required)
• Adobe Acrobat: 1 year (Preferred)
• Microsoft Word: 2 years (Required)
• Coordination/Case Management: 1 year (Required)
• Google/Microsoft Mail/Calendar: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Albuquerque, NM 87110: Relocate before starting work (Required)

Work Location: In person