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Account Support Specialist

Abbott Laboratories
Richmond, VA Full Time
POSTED ON 4/8/2020 CLOSED ON 4/9/2020

Job Posting for Account Support Specialist at Abbott Laboratories

DO WORK THAT MATTERS

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

 

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

 
POSITION SUMMARY

The National Account Administrative Support Specialist works directly with the National Account Coordinators and Account Management team to ensure that all daily tasks and special projects are completed accurately and in a timely manner.  The National Account Administrative Support Specialist must adhere to deadlines, be willing to learn new tasks, and be able to successfully interact with internal and external teams.  In this position, the National Account Administrative Support Specialist will also work reports to ensure that client and billing information is updated and accurate.  The Administrative Support Specialist must always convey a “can do”, professional, and high quality, service mindset.

 
RESPONSIBILITIES
  • Run reports as directed in systems such as Report Manager and Service Desk, and Alere App
  • Update records in appropriate tools IE: Intranet, eDrug, Service Desk Alere App, DataLink etc.
  • Makes outbound calls to clinics to retrieve missing forms and information (IE: CCF’s BATs etc.)
  • Maintains thorough records of all outbound calls and documents all conversations and actions.
  • Performs account updates, edits, triages and processes orders as needed.
  • Performs quality and compliance related activities as directed
  • Completes data entry and data mining projects as needed.
  • Completes outbound call projects as needed.

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Salary.com Estimation for Account Support Specialist in Richmond, VA
$75,208 to $105,573
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