Customer Service Representative - Print Industry

ABC Imaging is a visual solutions and media company headquartered in Alexandria, VA. Our global footprint includes presence in all major US cities as well as abroad in the Middle East, UK, and China. We act as a trusted advisor and partner to fortune 500 companies, ad agencies, luxury retailers, museums, architects, property developers, and more.

Driven by our core mission statement: “Impress Every Client Every Time”, the majority of our growth has been organic, adapting to evolving client needs across the world and expanding our services to meet demand. We attribute our continued success to our most important and valuable asset: our diverse community of loyal, dedicated, and hardworking team members that go out of their way to impress our clients at every opportunity.

Job Description

The environment is very fast-paced and deadline oriented. Ability to work independently as well as part of a team is key:
- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately code customer tickets in accordance with company-prescribed guidelines.
-Address all client inquiries and concerns in a business-like and timely manner.
-Explain the complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with the question on incoming jobs regarding specifications, deadlines, and budgets.
-Double-check correctness of the information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that the front desk is clean and organized at all times.
-Provide front counter assistance to customers as needed.
- Maintain proper inventory of supplies.
-Provide back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by the Manager.

Qualifications

• Strong organizational skills and attention to detail
• Solutions focused - the ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience - InDesign, Illustrator, and Photoshop preferred

Additional information

ABC Imaging offers PTO, Health, Dental, Vision, 401k, and other benefits.

We take pride in the quality of our work and dedication to our customers and in our collective team spirit.

Join us and be a part of something more!

ABC Imaging and its affiliated parties do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law