Mid shift concierge

We are looking for a reliable Front Desk concierge to work at the main entrance desk of our Condomiums. You will be the first to meet our Residents and visitors so the first impression of our building depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the building and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

• Welcome residents and visitors upon entrance and announce guest.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand the residents needs and provide them with personalized solutions by suggesting activities and facilities provided by the building.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from the residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution.

Skills

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High school diploma; and must have concierge experience.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
Must be vaccinated

Ability to commute/relocate:

• Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location