Order Processing Manager

From global research discoveries to clinical breakthroughs – our vision is to become the most influential life sciences company for researchers. If you are motivated by making a real impact to people’s life and have a desire to work in a passionate and diverse community, Abcam is the place for you.

Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. We’re incredibly proud to be recognised as one of the top 5 best places to work in the UK for two years running, as per Glassdoor’s Employees’ Choice Award.

Can you cope with a business with over 20% growth? Are you able to lead one of our most important customer focused teams? If the answer is yes, read on!

We are looking for leaders to inspire people and who rise to the challenge to solve problems. You’ll need a passion for continuous improvement, be a first-class communicator and enjoy developing your team to achieve outstanding performance.

• Lead the Order Processing team through a fundamental technology change.
• Manage customer service activities including placing orders, order management, resolving supply chain, finance and logistics issues.
• Partner with Mission prep when customer contact is needed to provide a seamless customer experience
• Ensure key KPIs are achieved both at individual and team level (tNPS, response rate, accuracy, daily targets)
• Coach and support team members to outstanding performance; regular ongoing feedback, development conversations

• Play an active role in the management team, identifying areas of improvement and proactive about making changes.
• Lead and manage projects that support the overall company strategy and improve customer experience
• Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communication and teamwork

You are passionate about customer service and have honed your skills in a customer service or order management environment. You are a highly motivational leader, able to engage teams to deliver first class customer service and deliver consistent results. Your leadership experience within a fast paced, growing business will be underpinned by your high attention to detail and ability to multitask, prioritise and meet deadlines. We are a global business so being culturally aware is a must but, most of all, a customer focused approach, with customer satisfaction being a core driver and an understanding of Net Promoter Score.

Any experience with implementing change, improving processes would be great but we are looking for your team player mentality, ability to work on your own initiative and confident leadership.

If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why we offer all kinds of ways to enable you and your loved ones to be well and live well. You can expect;

• A culture focused on well-being and opportunities for growth and development. We provide a wide range of training opportunities, for both professional and personal development.
• The freedom to work in a way that works for you, with a focus on maximising productivity and innovation at work whilst reducing environmental impact.
• A performance-based share plan, inspiring and rewarding our people as we deliver Abcam’s strategy.
• Attractive and flexible package including 158 days full paid maternity leave which will increase for subsequent children.

We offer a truly inclusive environment where you can bring your whole self to work. This is underpinned by our Employee Resource Groups (ERGs) and our partnerships with WORK180 (endorsed employer for women) and MyGwork (LGBT professional community). All our positions are open as a Job Share, where two talented professionals can share the responsibility of a full time position. You can declare your interest in a job share role within the application form.

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

If you’re interested in this particular role then we’d love to read your application.

Effective January 1, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Abcam. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

#LI-NG1