Counter Sales

Reports to: Branch Manager

Compensation:

• Salary: Commensurate with experience
• Comprehensive Benefits Package includes:
  • Medical insurance
  • Dental insurance
  • Vision Insurance
  • Life Insurance
  • Disability insurance
  • Accident, Critical Illness and Hospitalization Coverage
  • 401K with Company Match
  • Education Assistance

About ABCO: Established in 1949, ABCO HVACR Supply Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.

Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 16 fast-access locations, ranging from Delaware to Boston.

Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensive delivery capabilities, and smarter strategies to help ensure their success and profitability.

For more info, visit our website at www.abcohvacr.com.

Job purpose: To provide ABCO’s customers with quality customer service at the counter level, which includes taking requests for and writing quotations on standard items, writing orders, and relaying pertinent order information (such as lead times) to customers, coordinating with other departments and manufacturers when necessary

Requirements:

• Experience: at least one year HVAC industry experience; counter/warehouse experience a plus
• Education: high school diploma or equivalent
• Skills and traits:
  • Customer service oriented
  • Knowledge of HVAC/R parts and nomenclature
  • Team player
  • Ability to lift 50 lbs
  • Must be able to stand majority of the day
  • Manual Dexterity – must be able to use hands and arms for handling, installing, positioning, and moving materials and manipulating things.

Key responsibilities and accountabilities:

• Counter Sales
  • Quotation Management
    • Receive in person and telephone requests for price quotations
    • Provide customers with immediate price quotations on price book items
    • Prepare price quotation forms in a timely manner for items not contained in the price book
  • Purchase Order Management
    • Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
    • Locate and retrieve items in the warehouse for delivery to customers that have placed orders at the counter
    • Check customers’ credit statuses with credit department when rush orders are received
    • Provide follow up assistance and information regarding orders, including:
      • Tracing the status of orders
      • Providing customers with any pertinent information relating to orders
      • Answering any questions with regard to customers’ orders
      • Coordinating with manufacturers to locate requested items and to meet customers’ delivery requirements
      • Communicating pertinent information to appropriate personnel in other departments
    • Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes

• Customer Service/Relationship Management
  • Achieve and maintain professional and positive rapport with customers by providing the best possible service
  • Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
  • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
  • Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
    • Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
    • Follow up to ensure that appropriate actions are taken to resolve customer issues
    • Refer unresolved customer grievances to Branch Manager
  • Provides accounting department with paperwork necessary for credits or debits to be issues, including original purchase orders, copies of invoices, and return goods memo
  • Act professionally and ethically
• Branch and Sales Support
  • Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area.

• Professional Knowledge and Development
  • Maintain current knowledge of ABCO’s:
    • Product lines
    • Prices
    • Delivery times
    • Drop ship items
    • Promotional/marketing programs
  • Participate in training and seminars as required

• SxE (Computer System) Utilization
  • Utilize SxE to:
    • Retrieve customer information
    • Obtain stock status information
    • Check purchase order status
    • Change/adjust existing purchase orders
  • Ensure that the proper codes are used for retrieving and inputting information
  • Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.